Our services extend to patients, their families, and all hospital staff, encompassing outpatient, emergency, inpatient, and health screening populations

Building a patient-centered, high-quality medical environment by integrating an innovative, e-enabled laboratory process management system to enhance the value of laboratory services

• High-Tech Automatic Tube Labeling & Blood Collection Process Management System: A patient-safety-oriented system featuring the nation’s only triple-verification protocol, recognized across fields with the highest customer satisfaction

• Informationized Emergency Patient Specimen Identification Management: A domestic pioneer in patient identification systems, delivering the most reliable performance through electronic barcode recognition

• Innovative, Integrated, and E-Enabled Automated Track System: The nation’s only open-architecture automated track system that seamlessly integrates across different brands

• Specimen Tracking System: A pioneering solution for real-time, end-to-end specimen positioning throughout the testing process, providing crystal-clear dynamic tracking—just like GPS

• Personalized Laboratory Medicine Information System: Expanding into personalized healthcare by stepping outside the laboratory, collaborating across departments to serve a broader public

• Mobile Laboratory Information Management Platform: An innovative technology platform designed to empower staff and elevate professional capabilities on the go

Department staff: 220 personnel

Daily phlebotomy volume: 2,400 patients

Daily specimen volume: 6,000 specimens

• Phlebotomy waiting time <10 minutes: 96.3% (Jan–Jun 2011)

• Average phlebotomy waiting time: 3.5 minutes (Jan–Jun 2011)

• Troponin I turnaround time (order-to-result): 43 minutes (CGMH) vs. 51 minutes (CAP Q-Tracks benchmark)

• Critical value notification compliance rate: 100% (CGMH) vs. 99.41% (CAP Q-Tracks benchmark)

• Corrected report rate (per 10,000 reports): 0.5 (CGMH) vs. 3.7 (CAP Q-Tracks benchmark)

• Publications in laboratory informatics: 37 peer-reviewed papers published over the past five years

• Patient identification error rate: Outpatient: 0%; Emergency Department: 0.0004% (CGMH) vs. <0.15% (CAP Q-Tracks benchmark) vs. 0.022% (90th percentile reported in the literature)

• Specimen container error rate: Outpatient: 0.001%; Hospital-wide: 0.008% (CGMH) vs. 0.02% (published literature) vs. 0.014% (Singapore General Hospital)

• Specimen loss rate: Emergency Department: 0%; Outpatient: 0.0024% (CGMH) vs. 2–6.1% (published literature) vs. 0.019% (Singapore General Hospital)

Significant enhancement of outpatient phlebotomy efficiency and patient satisfaction

• Accredited by the College of American Pathologists (CAP)

• Recipient of the Gold Award, Specialty Healthcare Category, National Biotechnology and Medical Care Quality Award (2009)

• Successfully implemented a barcode-based patient identification system in the Emergency Department, significantly enhancing patient safety

• Substantially improved compliance with emergency testing turnaround time (TAT) targets

• Routine clinical chemistry and immunoassay reports are available within 4–8 hours

• Integrated information technology with evidence-based laboratory medicine to deliver personalized diagnostic services and reduce adverse drug reactions