Target Population

Liver transplant patients and relatives

Description

Upholding patient-centered and holistic care, we deliver refined, safe, and globalized liver transplant care. Our ultimate goal is to ensure outstanding survival rates for liver transplant patients, empowering them to reclaim the true value of their lives.

Key Highlights

Pioneered rapid liver biopsy, offering the only service in Taiwan to deliver reports on the same day.
Established Taiwan’s first dedicated liver transplant phlebotomy counter and a specialized blood drawing zone.
Utilized SSP-PCR for rapid tissue typing (HLA matching).
Implemented an automated track system to reduce manual tube sorting error rates.
Real-time critical value reporting and tracking (critical values acknowledged within 15 minutes, with management responses provided within 90 minutes).
Maintained continuous College of American Pathologists (CAP) accreditation (2008–present).

Service Data

Completed over 1,400 liver transplant cases.
Approximately 30% of all liver transplant patients in Taiwan chose Kaohsiung Chang Gung Memorial Hospital (KCGMH) for their surgery.
Liver transplant patient blood draws account for approximately 11% of the hospital's total Monday phlebotomy volume.
Number of liver transplant cases from 2003 to 2014: 1,018 cases (Kaohsiung Chang Gung Memorial Hospital).

Featured Outcomes

2003–2014 Liver Transplant Survival Rate (36 Months): Kaohsiung Chang Gung Memorial Hospital (KCGMH) ranked highest among all hospitals in Taiwan.
5-Year Survival Rate: KCGMH achieved 91%, compared to 82% in the United States.
Serology Report (5 Hours) compliance rate averaged up to 90%.
Biochemistry Report (2 Hours) compliance rate averaged up to 89%.
Hematology Report (1 Hour) compliance rate averaged up to 97%.

Safety Outcomes

Verify patient identity via computer system cross-checking with the National Health Insurance (NHI) card.
Ensure that the laboratory requisition form matches the barcoded medical order.
Perform testing only after the instrument passes quality control (QC) calibration.
Transmit reports electronically through the computer system; no verbal reporting is permitted.

Satisfaction

Physician satisfaction with report accuracy: 4.2 / 5.0
Physician satisfaction with report turnaround time (TAT): 4.1 / 5.0
Patient satisfaction with waiting time and blood drawing workflow: 4.8 / 5.0 (Highly satisfied)

International Achievements

Maintained continuous College of American Pathologists (CAP) accreditation (2008–present).
1994–2003: Achieved Asia’s first split liver transplant, Taiwan’s first adult living donor liver transplant, and the first dual living donor liver transplant in the global Chinese community.
1984–1993: Successfully performed 16 cases of Asia’s first successful liver transplants.
Hosted benchmarking and exchange visits from the Fujian Medical Association and National Cheng Kung University (NCKU) Hospital.

Benefits and Impacts

Awarded the SNQ Gold Award for the Liver Transplantation Center in 2005.
Awarded the SNQ Gold Award for Liver Transplant Care in 2014.
Awarded the SNQ Silver Award for Liver Transplant Imaging in 2010.
Awarded the SNQ Bronze Award for Liver Transplant Care in 2006.
Awarded the SNQ Bronze Award for the Liver Transplantation Center in 2014.
Ranked No. 1 in Taiwan for the volume of liver transplant patients, with Southern Taiwan accounting for 63% of the total.
Cross-border donor matching: Successfully assisted Queen Mary Hospital in Hong Kong with an AB blood type deceased donor liver transplant in January 2016.