Our services extend to patients, their families, and all hospital staff, encompassing outpatient, emergency, inpatient, and health screening populations
Building a patient-centered, high-quality medical environment by integrating an innovative, e-enabled laboratory process management system to enhance the value of laboratory services
High-Tech Automatic Tube Labeling & Blood Collection Process Management System: A patient-safety-oriented system featuring the nation’s only triple-verification protocol, recognized across fields with the highest customer satisfaction
Informationized Emergency Patient Specimen Identification Management: A domestic pioneer in patient identification systems, delivering the most reliable performance through electronic barcode recognition
Innovative, Integrated, and E-Enabled Automated Track System: The nation’s only open-architecture automated track system that seamlessly integrates across different brands
Specimen Tracking System: A pioneering solution for real-time, end-to-end specimen positioning throughout the testing process, providing crystal-clear dynamic tracking—just like GPS
Personalized Laboratory Medicine Information System: Expanding into personalized healthcare by stepping outside the laboratory, collaborating across departments to serve a broader public
Mobile Laboratory Information Management Platform: An innovative technology platform designed to empower staff and elevate professional capabilities on the go
Department staff: 220 personnel
Daily phlebotomy volume: 2,400 patients
Daily specimen volume: 6,000 specimens
Phlebotomy waiting time <10 minutes: 96.3% (Jan–Jun 2011)
Average phlebotomy waiting time: 3.5 minutes (Jan–Jun 2011)
Troponin I turnaround time (order-to-result): 43 minutes (CGMH) vs. 51 minutes (CAP Q-Tracks benchmark)
Critical value notification compliance rate: 100% (CGMH) vs. 99.41% (CAP Q-Tracks benchmark)
Corrected report rate (per 10,000 reports): 0.5 (CGMH) vs. 3.7 (CAP Q-Tracks benchmark)
Publications in laboratory informatics: 37 peer-reviewed papers published over the past five years
Patient identification error rate: Outpatient: 0%; Emergency Department: 0.0004% (CGMH) vs. <0.15% (CAP Q-Tracks benchmark) vs. 0.022% (90th percentile reported in the literature)
Specimen container error rate: Outpatient: 0.001%; Hospital-wide: 0.008% (CGMH) vs. 0.02% (published literature) vs. 0.014% (Singapore General Hospital)
Specimen loss rate: Emergency Department: 0%; Outpatient: 0.0024% (CGMH) vs. 2–6.1% (published literature) vs. 0.019% (Singapore General Hospital)
Significant enhancement of outpatient phlebotomy efficiency and patient satisfaction
Accredited by the College of American Pathologists (CAP)
Recipient of the Gold Award, Specialty Healthcare Category, National Biotechnology and Medical Care Quality Award (2009)
Successfully implemented a barcode-based patient identification system in the Emergency Department, significantly enhancing patient safety
Substantially improved compliance with emergency testing turnaround time (TAT) targets
Routine clinical chemistry and immunoassay reports are available within 4–8 hours
Integrated information technology with evidence-based laboratory medicine to deliver personalized diagnostic services and reduce adverse drug reactions
