SNQ Quality Mark

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  • snq@snq.com.tw

About the National Quality Mark

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  • Medical Service
  • Biomedical Product
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  • Animal Care & Products

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SNQ Quality Mark
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Target Population

  • Emergency department patients

  • Emergency healthcare staff

  • Patients’ family members


Description

Our hospital pioneered the integration of emergency department e-paper bedside cards with the expertise of our in-house Artificial Intelligence Laboratory, enabling AI-driven medical applications to be fully implemented within the e-paper display system. By consolidating key patient information, examination progress, and AI-based high-risk alerts in real time, the system assists clinical teams in rapidly identifying critical conditions, potential etiologies, and essential decision-making information, thereby gaining valuable treatment time for emergency and critically ill patients.

The e-paper bedside cards visually present personalized care information, allowing patients and their family members to promptly understand the current status of care and improving communication efficiency in the emergency department. In addition, the e-paper displays are low-power and reusable, effectively reducing paper consumption, manual workload, and the risk of operational errors. The system has been fully implemented in emergency clinical practice, integrating e-paper technology, artificial intelligence, and information systems to demonstrate the practical application of “smart emergency care and green healthcare,” while providing scalable clinical experience that supports healthcare sustainability and global carbon-reduction goals.


Key Highlights

  • Pioneered the implementation of e-paper bedside cards in ED treatment areas, integrating HIS, NIS, LIS, and PACS for real-time visualization.

  • Embedded in-house AI models to provide real-time high-risk alerts (e.g., ECG abnormalities, hyperkalemia) for clinical decision support.

  • Low-power, reusable e-paper displays replace paper-based cards, improving workflow efficiency and reducing operational errors.

Service Data

  • 45 e-paper bedside cards installed, covering 100% of beds in ED treatment areas

  • E-paper foot-end displays covering 100% of ED beds

  • System serving approximately 8,500 ED visits per month


Featured Outcomes

  • Patient locating time reduced by ~25%

  • ~20% reduction in patient-initiated inquiries

  • 9.6% increase in early observation transfer


Safety Outcomes

  • AI-enabled real-time risk alerts

  • Reduced STEMI and hyperkalemia response time

  • 73% staff reported improved care safety


Satisfaction

  • 70% of staff reported the system is intuitive and easy to use

  • 100% of physicians and 63.3% of nurses reported workflow benefits

  • Patient satisfaction exceeded 60%


International Achievements

  • AI ECG models published in international journals

  • Smart emergency department system designed for cross-institutional deployment

  • Clinical workflow outcomes applicable for international reference


Benefits and Impacts

  • Enhanced information transparency and clinical decision efficiency, improving overall emergency care quality.

  • Established a replicable smart emergency workflow to support digital healthcare transformation.

  • Reduced paper use and manual workload through low-power e-paper applications, supporting healthcare sustainability.

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Healthcare Administration

AI E-Paper Emergency Care

Pioneering AI-powered bedside e-paper in emergency care, integrating real-time patient information and decision support to improve care efficiency, communication, and sustainability.
Organization
Tri-Service General Hospital
Specialties/Units
Department of Emergency Medicine
Certification Year
2025
AI E-Paper Emergency Care
AI E-Paper Emergency Care

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