SNQ Quality Mark

SNQ is built on evidence-based standards, setting trusted quality and safety benchmarks for healthcare, biomedical, health, and animal care services and products.

  • 9F, No. 508, Sec. 7, Zhongxiao E. Rd., Nangang Dist., Taipei City, Taiwan
  • +886 2 2655 7888
  • snq@snq.com.tw

About the National Quality Mark

  • Vision & Mission
  • Review Committee
  • Certification Schedule

Certification Methods

  • Medical Service
  • Biomedical Product
  • Health Product
  • Animal Care & Products

SNQ Certified

  • Certified Services & Products
  • Certified Organizations
  • Quality Award Winners

International Certification

  • ICHOM PROMs
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Quality Focus

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SNQ Quality Mark
繁中
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Target Population

  • 60,000 chronic SCI patients in Taiwan

  • County SCI association members

  • NLUTD patients

  • Patients with Spina Bifida

  • International chronic SCI patients

  • National SCI voiding care network physicians


Description

Hualien Tzu Chi Hospital's Urology Department, led by Director Hann-Chorng Kuo, has safeguarded Taiwan's spinal cord injury (SCI) patients' urinary health for 38 years. Team comprises 7 attending physicians, 4 residents, 4 nurse practitioners, 2 case managers. Offers minimally invasive treatment and surgical reconstruction. Our team is rare in Asia which can perform bladder augmentation enterocystoplasty and Da Vinci robotic autoaugmentation. The team is also the first in the world to use intravesical botulinum toxin injection for treating urinary incontinence in SCI patients. Director Kuo ranks World #1 in neurogenic bladder on Expertscape, 4-consecutive years in World Top 2% Scientists, and 7th of Taiwan's Top 20 Clinical Physicians in 2024. He Initiated four Tzu Chi SCI Medical Reconstruction Centers, founded National SCI Voiding Care Network, edited Taiwan Clinical Guidelines, developed "Spine cord injury Manager" APP, and integrated Tzu Chi Foundation for holistic care. Over 6,000 treatment cases, 105 charity clinics serving 3,463 people, 112 international cases in past 5 years, and publishing 56 papers (1,000+ citations).


Key Highlights

  • World-first intravesical botulinum toxin

  • Asia's rare Da Vinci bladder autoaugmentation

  • Taiwan SCI clinical guidelines edited

  • "Spinal cord injury Manager" APP 24/7 consultation

  • National SCI Voiding Care Network leader

  • Tzu Chi 4-branch reconstruction centers

Service Data

  • 6,000+ treatment cases

  • 105 charity clinics serving 3,463 people

  • 112 international cases in past 5 years

  • 56 published papers

  • 390+ educational videos

  • 38 years of uninterrupted charitable service


Featured Outcomes

  • Botulinum toxin satisfaction: 81% (US 65%)

  • Bladder augmentation: 95% (France 76.6%)

  • Kock pouch: 100% (US 80%)

  • Urethral sling: 64.3% (Switzerland 47%)

  • Sphincterotomy: 70.8%

  • 1,000+ total paper citations


Safety Outcomes

  • Complete adverse event disclosure

  • 13 botulinum toxin safety papers

  • 8 bladder augmentation follow-up papers

  • 4 medication safety evaluation papers

  • Repeat injection renal function monitoring

  • Long-term video urodynamic monitoring


Satisfaction

  • Bladder augmentation satisfaction: 95%

  • Botulinum toxin injection satisfaction: 81%

  • Kock pouch satisfaction: 100%

  • Presidential recognition as a great physician

  • Extremely high patient trust

  • Multiple SNQ National Quality Marks


International Achievements

  • Director Kuo: 4 consecutive years World Top 2% Scientists

  • 2024 Taiwan Top 20 Clinical Physicians #7

  • Expertscape neurogenic bladder World #1

  • Invited speaker at AUA, EAU, JUA

  • Trained Singapore, Indonesia, Philippines physicians

  • Multiple SNQ Quality Marks 2013-2024


Benefits and Impacts

  • Protects 60,000 Taiwan SCI patients

  • Established National SCI Voiding Care Network

  • Leads international botulinum toxin application

  • Published 7 specialty textbooks and education

  • World's only comprehensive holistic care

  1. Home
  2. SNQ Certified
  3. Certified Services & Products
  4. Hospital
Specialized Medical ServicesNational Biotechnology and Medicine Care Quality Award: 2024 bronze

Neurogenic Bladder Care for Spinal Cord Injury

The Department of Urology at Hualien Tzu Chi Hospital has provided individualized care for people with chronic spinal cord injury, helping them achieve healthy kidneys and optimal bladder function.
Organization
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
Specialties/Units
Department of Urology
Certification Year
2024、2025
Neurogenic Bladder Care for Spinal Cord Injury
Neurogenic Bladder Care for Spinal Cord Injury
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation

Other Certified Items

Catheter-Related Bladder Discomfort Care
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
94
100
Application of Botox in Urinary Tract
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
>1,500
>70
Hospital-Wide Carbon Reduction Project
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
>500
>5,000
Acute integrated care for older adults
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
80.2
>92
Laboratory Digital Transformation
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
13,834
31.3
Smart Urine Track Testing System
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
74
97
Catheter-Related Bladder Discomfort Care
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
94
100
Application of Botox in Urinary Tract
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
>1,500
>70