SNQ Quality Mark

SNQ is built on evidence-based standards, setting trusted quality and safety benchmarks for healthcare, biomedical, health, and animal care services and products.

  • 9F, No. 508, Sec. 7, Zhongxiao E. Rd., Nangang Dist., Taipei City, Taiwan
  • +886 2 2655 7888
  • snq@snq.com.tw

About the National Quality Mark

  • Vision & Mission
  • Review Committee
  • Certification Schedule

Certification Methods

  • Medical Service
  • Biomedical Product
  • Health Product
  • Animal Care & Products

SNQ Certified

  • Certified Services & Products
  • Certified Organizations
  • Quality Award Winners

International Certification

  • ICHOM PROMs
  • NSF Certification

Quality Focus

  • Apply for Certification →
Organized by|Research Center for Biotechnology and Medicine PolicyOperated by|Kuanglu International Quality Standards Co., Ltd.© 2026 Kuanglu International Quality Standards Co., Ltd. All rights reserved.Privacy Policy
SNQ Quality Mark
繁中
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Target Population

  • Healthy-to-frail older adults in outpatient, inpatient and community settings.

  • Nurses and interdisciplinary geriatric care professionals.

  • Older adults, family caregivers and foreign caregivers.


Description

Starting with Geriatric Care Education: Building a Comprehensive Geriatric Care Network

By fostering a collaborative approach, we aim to establish a flourishing model of care, ensuring geriatric individuals receive proper care across the spectrum from health to frailty.

Passing Down Expertise and Strengthening Professional Foundations:

  • Promote an advanced competency framework for geriatric nursing to address clinical needs in depth.

  • Equip nurses with hands-on skills for geriatric care through practical training.

  • Expand digital courses internationally using multilingual formats.

Utilizing Innovative Approaches to Create a Friendly Environment:

  • Introduce novel strategies to provide nurses with foundational geriatric care concepts.

  • Foster a hospital-wide geriatric-friendly atmosphere.

Developing Integrated Care and Enhancing Clinical Practices:

  • Establish innovative care workflows and case management systems.

  • Implement integrated care programs to deliver interactive, in-depth care experiences.

Linking Resources Across Settings for Seamless Care:

  • Provide cross-setting geriatric care resources, including outpatient consultations and referrals, discharge planning for hospitalized patients transitioning to long-term care, and community services.

  • Ensure care continuum for geriatric individuals.


Key Highlights

  • Establishing a Geriatric Care Team: Appoint dedicated geriatric nurses and form a working group to drive geriatric care and related educational activities.

  • Research & Service Design: Integrated interdisciplinary geriatric core competencies into educational content. Applied design thinking and field observation to enhance empathy and accelerate care model implementation.

  • Creating Digital Course Production Teams: Partner with National Cheng Kung University's Center for Continuous Education to design and develop geriatric care digital courses. Expand courses across professions and institutions, with selected modules translated for international students and foreign caregivers.

  • Developing Advanced Training Systems for Geriatric Nursing:Implement progressive professional development and in-service training programs for personnel on an annual basis.

  • Planning Diverse and Innovative Training Programs: Offer hybrid learning opportunities through online micro-classes.Host advanced workshops using standardized patients, interactive simulations for discharge planning, comprehensive geriatric care examinations, and scenario-based learning.

  • Establishing an Electronic Geriatric Care Training Passport:Create an integrated platform for learning, assessment, certification, and review. Maintain records of learning progress and enable report generation for nurses, unit managers, and platform administrators to facilitate review, communication, and management.

Service Data

Teaching Safety:

  • The Nlearning platform, built on Moodle, complies with hospital cybersecurity standards.

  • Online micro-classrooms do not collect personal data, only feedback and test results.

  • Physical teaching environments are pre-checked for safety. Communication facilitated via an official LINE account.

Electronic Learning Passport:

  • Developed and maintained by nursing education and IT teams following hospital cybersecurity protocols.

  • Includes system backup, automatic logout after inactivity, and robust quality control.

  • No incidents of system malfunction or data breaches since its implementation.

Patient Safety in Care:

  • Through ICOPE screenings, potential functional abnormalities are identified for proactive tracking and risk management.

  • Care quality and safety risks are integrated into daily geriatric care practices.

Privacy and Data Security:

  • Identity verification via employee ID and passwords meeting complexity standards.

  • Account lock after five failed login attempts and mandatory password renewal every three months.

  • Automatic system logout after one hour of inactivity.

  • Course progress data anonymized for analysis, protecting participant privacy.


Featured Outcomes

  • Curriculum training integrated with clinical practice, exceeding government policy implementation

  • Advanced geriatric courses using PDCA demonstrating significant improvement in nursing knowledge and confidence

  • Geriatric faculty training using PDCA showing significant improvement in guidance skills and teaching confidence

  • First prize in teaching achievement competition (standardized patient practice)

  • Commendable work in teaching achievement competition (persona advancement workshop)

  • First prize in teaching innovation competition (design thinking management course)

  • Superior achievement in teaching PDCA competition (faculty training group)

  • Award-winning poster presentations at international conferences

  • 83.9% pass rate in comprehensive examination with significant improvement in knowledge, attitudes, and skills

  • 8 geriatric care-related disease certifications obtained

  • 5 National Quality Marks and 1 National Quality Silver Award received


Safety Outcomes

  • Proactive alerting system for functional decline high-risk patients

  • Chronic disease risk calculation and risk warning mechanisms

  • Hospital-wide age-friendly environment certification

  • Health hospital certification


Satisfaction

  • Patient satisfaction significantly greater than 4 points (on 5-point scale)

  • Long-term care Type A unit service satisfaction rate of 98.6% (exceeding national survey of 96.6%)

  • Advanced geriatric system training course average satisfaction 100% satisfied and above (4.93 points)

  • Nursing department comprehensive training average satisfaction 100% satisfied and above (4.8 points)

  • Taipei Municipality ICOPE certification training 168 participants with 90% average satisfaction

  • International geriatric digital conference 552 participants with 98.5% average satisfaction

  • Electronic passport 100% captures learning status of organizational personnel


International Achievements

  • Establishment of an Integrated Learning System and Patent Application: To streamline learners' records and address the fragmented platforms used previously, the G-LOBE (Geriatric Learning Online: from Beginner to Expert) system was developed in 2023.

  • Features include integration with personnel records, learning, evaluation, certification, review, progress tracking, and report export. This system won the Bronze Award in the 2023 Digital Health Leadership Team Competition and successfully obtained a utility patent in 2024.


Benefits and Impacts

  • 28 media news reports

  • Established first national systematic geriatric nursing education and advancement system applicable to all nurses

  • Innovative integration of educational programs and clinical care models, transforming hospital geriatric care atmosphere

  • Interprofessional care integrating medicine, nursing, rehabilitation, nutrition, psychology, social work, and public health

  • Implementation of discharge preparation and care resource transition mechanisms

  • Continuous expansion of geriatric care workforce development

  • Promotion of Tainan City geriatric education coordination with government (ICOPE assessment)

  • Digital courses reached tens of thousands with completion rates exceeding 70%

  • Publication of important official works, textbooks, and books

  • Supporting Taiwan's response to super-aging society action plan (2023-2026)

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  2. SNQ Certified
  3. Certified Services & Products
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Healthcare Administration

Education-led Cross-field Geriatric Care

Driving continuous care from hospitals to communities, our education-led service features geriatric training, multilingual courses,design thinking, smart care for precise, seamless transitions.
Organization
National Cheng Kung University Hospital
Specialties/Units
Department of Nursing
Certification Year
2023、2024、2025
Education-led Cross-field Geriatric Care
Education-led Cross-field Geriatric Care
National Cheng Kung University Hospital

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