Patient: Provides more timely medical services, enhances the safety of the care process, and improves overall patient satisfaction.
Staff: Optimizes the patient transport workflow to reduce staff workload and operational friction, while simultaneously increasing the turnover rate of medical equipment.
Hospital: Strengthens the asset inventory mechanism, increases transparency of transport activities across departments, and improves the stability of hospital material management systems.
Initiated in 2021, this project integrates a medical equipment network management system with real-time location technology, successfully moving beyond traditional warehousing and logistics models to create a digitalized and mobile smart healthcare environment. By optimizing equipment procurement, inventory, and distribution processes, and implementing electronic hospital maps for intelligent positioning and electronic profile management, the project has not only enhanced clinical workflow efficiency but also improved manpower allocation, achieving highly efficient, accurate, and real-time patient transfer services.
By 2025, the results include a 90% reduction in bed search time, elimination of transfer delays and abnormal incidents, 100% accuracy and punctuality in patient examinations, and a 140% increase in staff job satisfaction. This initiative effectively mitigates patient safety risks, strengthens healthcare quality management, and represents a significant milestone toward sustainable medical operations.
Information Innovation:
The project incorporates human factors engineering and UX design to establish a real‑time location system that integrates electronic equipment profiles, device positioning, and movement tracking, while strengthening information security controls.
Process Optimization:
Process mapping is used to identify bottlenecks and streamline workflow steps. A tiered dispatch system is implemented to reduce waiting time and improve equipment turnover efficiency.
Intelligent Management:
An electronic equipment profile system is established to fully track the lifecycle of each device. It supports inventory management, automated reporting, and procurement decision‑making, enhancing asset utilization efficiency and sustainable management.
The average equipment search time was reduced from 20 minutes to 1.6 minutes.
The equipment inventory process was shortened from 16 hours to 2.8 hours, significantly improving both speed and accuracy.
The transfer workflow has been fully streamlined, achieving 100% accuracy and punctuality in patient examinations.
Bed turnover rate increased to 94.2%, effectively revitalizing idle resources.
Average patient waiting time was reduced by 73%, while inventory operations time was shortened by 78%.
Achieved three consecutive years of zero adverse events.
The system was evaluated with the System Usability Scale and rated Grade A.
Employee job satisfaction increased by 140%, fostering higher productivity and workplace well-being.
Ensures patients experience a smooth and reassuring journey throughout their medical care.
Achieves a satisfaction score of 90, significantly reducing complaints related to transfer issues.
Strengthens the overall quality of care and further increases public trust in healthcare institutions.
Selected as part of the 3rd IHF i-to-i Innovation Hub, with project results presented at the 48th World Hospital Congress.
Awarded the 2024 TSAA Taiwan Sustainable Action Award
Honored with the 2023 National Healthcare Quality Award – Human Factors Award and Creativity Award.
Project outcomes published in the International Journal for Quality in Health Care, Volume 37, Issue 3, 2025
Promoted cross-institutional resource integration to establish a smart healthcare network, improving diagnostic and care efficiency.
Applied real-time location technology to high-value equipment, shortening diagnostic time, reducing patient waiting, and minimizing resource waste.
Implemented electronic equipment profiles to strengthen lifecycle management, reduce idle time and attrition rates, and enhance maintenance accuracy.
Awarded the National Healthcare Quality Award and selected for the IHF Innovation Hub, showcasing Taiwan’s achievements in healthcare innovation.
