SNQ Quality Mark

SNQ is built on evidence-based standards, setting trusted quality and safety benchmarks for healthcare, biomedical, health, and animal care services and products.

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SNQ Quality Mark
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Target Population

Patients requiring inpatient treatment for COVID-19 or emerging infectious diseases Elderly and critically ill patients with infectious diseases


Description

Since the establishment of the dedicated isolation ward in 2020, our hospital has continuously provided inpatient care for patients with COVID-19 and other emerging infectious diseases. A direct admission (Green Pathway) combined with one-stop healthcare services was developed to streamline admission procedures, reduce staff exposure risks, and improve the efficiency of care delivery. The multidisciplinary team, including physicians, nurses, nurse practitioners, and respiratory therapists, collaborates to provide comprehensive and patient-centered care. To date, 475 confirmed cases have been managed, achieving a 100% recovery rate and a 0% healthcare worker infection rate. These outcomes demonstrate excellence in infection control and quality of care while embodying the spirit of “Love Unites, Isolation Melts Away.”


Key Highlights

  • Established a Green Pathway for emerging infectious diseases to enable rapid admission and timely inpatient care.

  • Implemented a one-stop healthcare service model to streamline clinical processes and reduce exposure risks for healthcare professionals.

  • Delivered integrated care through a multidisciplinary team consisting of physicians, nurses, nurse practitioners, and respiratory therapists.

  • Provided individualized, patient-centered care tailored to clinical conditions and personal needs, while offering psychological and emotional support during isolation.

  • Strengthened infection prevention and control measures through continuous staff training, achieving a 0% healthcare worker infection rate and enhancing patient safety.

  • Promoted public awareness of emerging infectious diseases and self-care practices through health education and community outreach programs.

Service Data

  • Since February 2020, a dedicated isolation ward has been established to provide continuous inpatient care for patients with COVID-19 and other emerging infectious diseases.

  • A total of 475 confirmed cases have been admitted and managed.

  • From October 2023 to August 2024, 78 hospitalized COVID-19 patients received inpatient care.

  • A Green Pathway was developed to provide rapid admission and one-stop healthcare services.

  • Inpatient health education implementation rate: 100%.

  • Integrity rate of confirmed patient transfer: 100%.

  • Monthly hand hygiene compliance rate: 100%.

  • Monthly compliance rate for proper donning and doffing of PPE: 100%.


Featured Outcomes

  • Recovery rate among COVID-19 patients: 100%.

  • Healthcare worker infection rate during patient care: 0%.

  • Green Pathway Service for 475 Confirmed Cases.

  • Inpatient health education implementation rate: 100%.

  • Hand hygiene compliance rate: 100%.

  • PPE donning and doffing compliance rate: 100%.

  • Accuracy rate of bleach solution preparation: 100%.

  • Integrity rate of confirmed patient transfer: 100%.

  • Medication safety achievement rate: 100%.

  • Medical tubing and line safety achievement rate: 100%.

  • Fall prevention compliance rate: 100%.


Safety Outcomes

  • Healthcare worker infection rate during COVID-19 patient care: 0%.

  • Hand hygiene compliance rate: 100%.

  • PPE donning and doffing compliance rate: 100%.

  • Accuracy rate of bleach solution preparation: 100%.

  • Integrity rate of confirmed patient transfer: 100%.

  • Medication safety achievement rate: 100%.

  • Medical tubing and line safety achievement rate: 100%.

  • Fall prevention compliance rate: 100%.

  • Negative-pressure isolation wards are regularly monitored and comply with regulatory standards.

  • Air quality, water quality, and environmental management meet infection control requirements.


Satisfaction

  • Individualized and one-stop healthcare services improve accessibility and convenience for patients.

  • Effective communication with patients and families helps reduce anxiety and emotional distress during isolation.

  • Multidisciplinary collaboration ensures continuity and integration of care.

  • Comprehensive health education enhances patients’ understanding of disease management and self-care.

  • The care philosophy of “Love Unites, Isolation Melts Away” has received positive feedback from patients and families.


International Achievements

  • Published a study entitled “Exploring the Impact of the Global Pandemic on Disease Prevention Policies and Healthcare Organization Management in Taiwan.”

  • Research findings were published in the Taiwan Journal of Health Law, Volume 5, Issue 1 (2024).

  • Shared Taiwan’s experience in COVID-19 prevention policies and healthcare management.

  • Contributed practical references for emerging infectious disease care and infection control.

  • Demonstrated healthcare resilience and effective management during the pandemic.


Benefits and Impacts

  • Established a Green Pathway and one-stop healthcare model for emerging infectious diseases, improving admission efficiency and patient safety.

  • Reduced occupational exposure risks and maintained a 0% infection rate among healthcare workers.

  • Strengthened multidisciplinary collaboration, enhancing quality of care and continuity of services.

  • Improved patients’ understanding of disease management and self-care, facilitating successful recovery and discharge.

  • Increased public awareness of influenza and emerging infectious diseases through radio programs and community health education.

  • Developed a replicable infection control and care model that can serve as a reference for other healthcare institutions.

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Specialized Nursing

Emerging Infectious Disease Pathway

Providing a direct admission pathway and one-stop healthcare services for emerging infectious diseases to streamline care, reduce infection risks, and enhance patient safety and quality of care.
Organization
Chiayi Branch, Taichung veterans General Hospital
Certification Year
2023、2024、2025
Emerging Infectious Disease Pathway
Chiayi Branch, Taichung veterans General Hospital

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