SNQ Quality Mark

SNQ is built on evidence-based standards, setting trusted quality and safety benchmarks for healthcare, biomedical, health, and animal care services and products.

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  • snq@snq.com.tw

About the National Quality Mark

  • Vision & Mission
  • Review Committee
  • Certification Schedule

Certification Methods

  • Medical Service
  • Biomedical Product
  • Health Product
  • Animal Care & Products

SNQ Certified

  • Certified Services & Products
  • Certified Organizations
  • Quality Award Winners

International Certification

  • ICHOM PROMs
  • NSF Certification

Quality Focus

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SNQ Quality Mark
繁中
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Target Population

  • In-hospital patients and family members

  • Hospital staff


Description

To achieve the integration of healthcare and environmental sustainability, our hospital launched the “From Ward to Server Room: Hospital-Wide Carbon Reduction Implementation Project” which integrates facility optimization, intelligence technologies, and healthcare innovation. We have introduced new Air Handling Units and an AI-powered air quality optimization system, combined with corridor-style architectural design, significantly decreases energy consumption. In terms of energy, the rooftop solar panels have been installed, and we participate in a virtual power plant program. To strengthen safety and resilience, the intelligence disaster prevention system has also been implemented. We promote electronic medical records and e-prescriptions through our hospital app to improve operational efficiency and reduce paper usage. The introduction of the “Dance with Diabetes” system has been implemented to enhance care quality while contributing to carbon efficiency. For medical waste, recycling and reuse initiatives are in place, also implement a dialysis wastewater recycling system to enhance water-saving efficiency. Additionally, we pioneered a railway ticketing service, improving healthcare access to care for patients in rural areas. From architectural design to patient journey, we have fully embraced a low-carbon and sustainable concept, demonstrating our commitment and capacity to advance toward net-zero emissions through specialty and technology.


Key Highlights

  • Smart Health Manager APP & E-prescription

  • “Dance with Diabetes” system

  • Air Handling Units

  • AI-powered air quality optimization system

  • Intelligence disaster prevention system

  • Recycled interlocking pavers & Corridor-style architectural design

  • Sustaining and Enhancing Vegetarian Dietary Practices

  • Railway ticketing service

  • Medical Waste Management

  • Virtual power plant program & Rooftop solar panels

  • Water Conservation and Reuse

Service Data

  • 580,620 vegetarian meals were provided (2024)

  • A total of 6,602 Recycled interlocking pavers were installed

  • 100 tonnes of waste plastic were recycled (2024)

  • Pharmacists’ processing time was reduced to 30 seconds


Featured Outcomes

  • E-prescription: Carbon reduction of 2,592 tCO₂e

  • Smart Health Manager APP: Carbon reduction of 1,087 tCO₂e

  • AI-powered air quality optimization system: Carbon reduction of 603 tCO₂e

  • Sustaining and Enhancing Vegetarian Dietary Practices: Carbon reduction of 522 tCO₂e

  • Medical Waste Management: Carbon reduction of 175 tCO₂e

  • Air Handling Units: Carbon reduction of 33.18 tCO₂e

  • Recycled interlocking pavers: Carbon reduction of 11.7 tCO₂e

  • Railway ticketing service: Carbon reduction of 6.9 tCO₂e


Safety Outcomes

  • Annual drill mechanism established (fire simulation and evacuation route exercises)

  • Regular system utilization analysis and continuous optimization based on public feedback

  • Monthly operation reporting and periodic review meetings with Taiwan Railway Corporation


Satisfaction

  • Reduced workload and error rates

  • Improved work efficiency and patient interaction quality

  • Clear recyclable item classification to support frontline staff

  • Enhanced healthcare environment quality and patient comfort

  • Convenient ticketing services provided


International Achievements

  • NHQA National Healthcare Quality Award (ESG Special Award)

  • APSAA Asia-Pacific Sustainability Action Awards (Gold)

  • TSAA Taiwan Sustainability Action Awards (Gold)

  • MOEA Energy Saving (Silver)

  • National Biotechnology and Medical Care Quality Award (Gold)


Benefits and Impacts

  • Establish and demonstrate a hospital-wide carbon reduction model for the healthcare sector

  • Support the implementation of the National Health Insurance Administration’s e-prescription policy

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Sustainable Healthcare

Hospital-Wide Carbon Reduction Project

Hualien Tzu Chi Hospital launched the “From Ward to Server Room: Hospital-Wide Carbon Reduction Implementation Project”, fully embraced a low-carbon and sustainable concept.
Organization
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
Specialties/Units
Sustainability Office (cross Engineering / General Affairs / Nursing / Medical Affairs / AI Center)
Certification Year
2025
Hospital-Wide Carbon Reduction Project
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation

Other Certified Items

Catheter-Related Bladder Discomfort Care
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
94
100
Application of Botox in Urinary Tract
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
>1,500
>70
Neurogenic Bladder Care for Spinal Cord Injury
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
>6,000
>80
Acute integrated care for older adults
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
80.2
>92
Laboratory Digital Transformation
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
13,834
31.3
Smart Urine Track Testing System
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
74
97
Catheter-Related Bladder Discomfort Care
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
94
100
Application of Botox in Urinary Tract
Hualien Tzu Chi Hospital, Buddhist Tzu Chi Medical Foundation
>1,500
>70