SNQ Quality Mark

SNQ is built on evidence-based standards, setting trusted quality and safety benchmarks for healthcare, biomedical, health, and animal care services and products.

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About the National Quality Mark

  • Vision & Mission
  • Review Committee
  • Certification Schedule

Certification Methods

  • Medical Service
  • Biomedical Product
  • Health Product
  • Animal Care & Products

SNQ Certified

  • Certified Services & Products
  • Certified Organizations
  • Quality Award Winners

International Certification

  • ICHOM PROMs
  • NSF Certification

Quality Focus

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SNQ Quality Mark
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Target Population

  • Clinical Researchers and Research Teams

  • Intra-hospital Cross-departmental Units. (Ex:IRB or CTC)

  • Global Pharmaceutical Companies

  • Contract Research Organizations (CROs)


Description

Pharmacy Department of the National Cheng Kung University Hospital (NCKUH) was established in June, 1988. The pharmacy division leader joins the Institutional Review Board to serve as a member and participate in review. The clinical trial pharmacists attend site initiation meetings, are responsible for management of investigational product including receipt, storage, dispensing, return, reconciliation, destruction, and accountability. All activities are properly documented and maintained in compliance with Good Clinical Practice (GCP) guidelines.

The services for the management of investigational drugs have achieved a high level of satisfaction among principal investigators, study coordinators, clinical trial associates, and sponsors of the clinical trials. In 2002 and 2015, the practices for the management of investigational drugs were audited by US FDA, and have met the international standards. We are committed to maintaining excellence and adherence to international standards in the management of investigational drugs.


Key Highlights

  • Electronic labeling of non-oncology medications in chemotherapy pharmacy

  • Implementation of automated computerized storage systems to improve space utilization

  • Expansion of barcode applications in the chemotherapy pharmacy to include investigational product documentation

Service Data

  • More than 120 new protocols are initiated annually.

  • An average of more than 200 shipments are received per month.

  • An average of over 100 monitoring visits conducted by CRAs per month.

  • An average of more than 600 dispensing records are processed per month.


Featured Outcomes

  • The quality indicator for “near-miss events and dispensing errors related to investigational products” is defined as maintaining a weighted event-free duration of more than 250 days.

  • An alert system for prohibited concomitant medications in clinical trials, generating more than 100 alerts per month, has been established.

  • SUSAR cases occurring at our institution are assessed by five dedicated clinical trial pharmacists.


Safety Outcomes

More than 400 expired items are identified during the annual inventory review.


Satisfaction

Overall pharmacy satisfaction exceeded 90%, with zero respondents reporting dissatisfaction or strong dissatisfaction.


International Achievements

  • Our institution successfully achieved AAHRPP full reaccreditation.

  • A poster was presented at the AAHRPP Annual Conference in the United States in 2024.


Benefits and Impacts

  • Cross-departmental collaboration in the management of investigational products for clinical trials.

  • Participation in multiple multinational and highly complex clinical trials.

  • Providing pharmacy students with internship opportunities in the clinical trial pharmacy.

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Medical Affairs &Services

Investigational Product Management

Ensure participant safety via GCP-compliant trial drug lifecycle management (receipt to close-out). Integrated digital systems, smart temp monitoring & teamwork deliver high-quality pharmacy services.
Organization
National Cheng Kung University Hospital
Specialties/Units
Department of Pharmacy
Certification Year
2025
Investigational Product Management
Investigational Product Management
National Cheng Kung University Hospital

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Oncology Case Management
National Cheng Kung University Hospital
>95
>95
Living with Love, Being with you -- The outstanding transdisciplinary teamwork for HIv/AIDS care in NCKUH
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1,401
99
Home Hospice Care Model
National Cheng Kung University Hospital
432
81
Major Trauma
National Cheng Kung University Hospital
>65.6
0
Integrated care for dysphagia
National Cheng Kung University Hospital
>98
4.5
Heart Failure
National Cheng Kung University Hospital
82
76
Pediatric Cancer school-reentry  Care
National Cheng Kung University Hospital
92
97.8
Sarcopenia and Frailty
National Cheng Kung University Hospital
>100
100
Education-led Cross-field Geriatric Care
National Cheng Kung University Hospital
98
9,078
Comprehensive Cancer Nutritional Care
National Cheng Kung University Hospital
8,903
91.9
Oncology Case Management
National Cheng Kung University Hospital
>95
>95
Living with Love, Being with you -- The outstanding transdisciplinary teamwork for HIv/AIDS care in NCKUH
National Cheng Kung University Hospital
1,401
99