SNQ Quality Mark

SNQ is built on evidence-based standards, setting trusted quality and safety benchmarks for healthcare, biomedical, health, and animal care services and products.

  • 9F, No. 508, Sec. 7, Zhongxiao E. Rd., Nangang Dist., Taipei City, Taiwan
  • +886 2 2655 7888
  • snq@snq.com.tw

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SNQ Quality Mark
繁中
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Target Population

  • Amputees and prosthetic users

  • Patients with polio, stroke, SCI, or scoliosis

  • Individuals with foot disorders (e.g., bunions, plantar fasciitis, flat feet, high arches, forefoot pain, diabetic feet)


Description

The Rehabilitation and Technical Aid Center, VGHTPE has a glorious history, which has made thousands of prosthetic limbs for the injured soldiers; fabricate custom-made orthotics for an enormous number of polio patients and provide customized assistive devices for the head of state.

Therefore, the accumulated energy and the sense of vocation have made our services wider and deeper. The footprints of our services have impressed nationwide and deep into every community. We have a mission that helps all the assistive device users to rebuild hopes in their life and achieve a better future.

We are the only medical center in Taiwan that provides custom-made assistive devices, which could make our team be capable of executing maintenance service tour around whole country. Moreover, we are the only assistive devices center which has found 3-D printing department in Taiwan.

Our multidisciplinary team includes orthopedic and rehabilitation physicians, physical/occupational therapists, social workers, prosthetists/orthotists, manufacturing/maintenance technicians, and administrative staff.

We have established a comprehensive community assistive device services by five innovative features, which are: continuous sustainable care, custom-made assistive device services, resource sharing and collaborating, the development and innovation of assistive devices, nationwide maintenance service tour.

We achieved 19 SCI and 25 academic papers, alongside 2018 Red Dot and 2019 iF Design Awards.

 


Key Highlights

  • Continuous & Sustainable Care: Taking prosthetics as an example, the duration from amputation surgery to device readiness is only about 45 days, which is 17 to over 90 days faster than the global average of 62–145 days.

  • Custom-made assistive device services: Providing tailored fittings based on individual needs, such as utilizing a 3D-printed post-amputation shoulder sleeve to help a youth with osteosarcoma return to the basketball court, and cross-field AT fabrication and health education for theatrical productions.

  • Resource sharing and collaborating: Partnering with NGOs to aid 82 underprivileged families with over NT$900,000 since 2019. Since its launch in 2016, our AT rental service has saved the government NT$12.88M and provided over 5,000 services. Charitable donations also facilitated 512 AT matchings within 5 years.

  • The development and innovation of assistive devices: Freely sharing COVID-19 hands-free door openers with the US Department of Veterans Affairs, establishing VR virtual AT discussion rooms, and securing 17 patents.

  • Nationwide maintenance service tour: Conducting 299 mobile service sessions within 5 years, recording over 10,000 visits and saving approximately NT$25M in government budget.

Service Data

  • 299 mobile events / 10,097 patients (5 years)

  • 82 underprivileged families / NT$900K+ subsidies

  • 5,000+ rental cases / NT$12.88M saved (5 years)

  • 512 matched donations (5 years)

  • 47 nationwide service points


Featured Outcomes

  • Prosthetic fitting 17-90 days earlier

  • NT$25M+ govt budget saved in 5 years

  • ~90% very satisfied

  • The number of mobile service visits has risen annually, surpassing 2,500 per year by 2025

  • Client feedback: The Māori King flew 3 times to Taiwan for custom shoes

  • Client feedback: Iron Girl, 2021 Presidential Education Award Recipient


Safety Outcomes

  • SOPs for all assistive devices

  • Service Environment: 605 pings of safe and comfortable space

  • Policy Alignment: Integrating discharge planning with long-term care

  • R&D Innovation: 17 patents granted

  • Safety Assurance: Full compliance with medical and device regulations

  • Staff Sustainability: Strict adherence to occupational and labor safety

  • Governance: Risk management and internal controls


Satisfaction

  • Nearly 90% "Very Satisfied" rating for assistive device services

  • Heartfelt feedback from patients (Iron Girl, etc.)

  • Widespread acclaim and recognition in media coverage

  • Cross-industry collaborations, including custom work for drama series

  • International clientele traveling to Taiwan for services, including the Māori King

  • Letter of appreciation from the American Legion (TAL)


International Achievements

  • 19 SCI publications

  • 25 academic papers (5 on 3D printing)

  • 2018 Red Dot for smart hand brace

  • 2019 iF Design for emergency bandage

  • COVID-19 door handle in Am J Med

  • Asia-Pacific tour benchmark


Benefits and Impacts

  • Comprehensive assistive services—only in Taiwan, top globally

  • Integrating Resources of the Veterans Affairs System and Municipal Governments

  • 47 service points cover Taiwan

  • 17 patents drive innovation

  • Providing custom assistive device services to international patients, including those from Malaysia, Nauru, and the Māori King

  • Actively engaging in international exchanges and hosting global delegations

  1. Home
  2. SNQ Certified
  3. Certified Services & Products
  4. Hospital
Community Health & OutreachNational Biotechnology and Medicine Care Quality Award: 2021 bronze

National mobile assistive-device service

Our medical center team of MDs, therapists & techs offers assistive/prosthetic care. We integrate long-term & disability resources to provide national mobile services, bridging urban-rural gaps.
Organization
Taipei Veterans General Hospital
Specialties/Units
Disabled Reconstruction Center (cross Ortho/Rehab/Social Work/PT-OT/Mech Eng)
National mobile assistive-device service
National mobile assistive-device service
National mobile assistive-device service
National mobile assistive-device service
Taipei Veterans General Hospital

Other Certified Items

Integrated Migraine Care
Taipei Veterans General Hospital
>36,000
<3
Biological Reconstruction for Osteosarcoma
Taipei Veterans General Hospital
>90.4
<5
Surgery of Drug-Resistant Epilepsy
Taipei Veterans General Hospital
100
6.3
Pancreas Transplant for Diabetes
Taipei Veterans General Hospital
200
98.3
Surgical Treatment for Cholesteatoma
Taipei Veterans General Hospital
>95
<5
Functional Reconstruction for Bone Tumor
Taipei Veterans General Hospital
>90.4
<5
Cardiovascular tissue bank
Taipei Veterans General Hospital
>11
>80
Robotic Pancreatic Surgery
Taipei Veterans General Hospital
1.5
99
Creative, Smart, Safe, Do our best (CSSD)-TOP in Asia
Taipei Veterans General Hospital
<1
100
Fabry Disease
Taipei Veterans General Hospital
>2,300
>98
Integrated Migraine Care
Taipei Veterans General Hospital
>36,000
<3
Biological Reconstruction for Osteosarcoma
Taipei Veterans General Hospital
>90.4
<5