Pregnant women and families
Pregnant women receiving prenatal care
Pregnant women transferred from other hospitals
COVID-19 confirmed pregnant women
Postpartum mothers and newborn care families
Founded in 1946, Yuan Hospital (1,504 staff, 25 specialties, 695 beds, teaching hospital), led by OB/GYN Dr. Tsung-Fu Chen, responds to Taiwan's record-low newborn rates and pregnant women's diverse concerns by building a "Line@-centered one-stop pregnancy and childbirth service team." Three innovations: (1) World-first "Sky Emergency"—pregnant women join the "Yuan Pregnancy Family" Line@ group at first prenatal visit, managed by 2 pregnancy case managers and 1 obstetrician for real-time pregnancy, birth, and parenting answers; upgraded version adds mobile video consultation; (2) Customized "Pre-delivery Handover Sheet"—digitized version is fast, complete, and energy-saving; (3) "Digital diagrams" guide labor room and birth supplies. Six features: (1) Multimedia education (in-person, phone, Line@ sky education); (2) Far-reaching fetal guardian—24-hour central wireless fetal monitoring connected to nursing station computers and physicians' phones; (3) Humanized "gentle delivery" with shared decision-making birth plans; (4) Continuous postpartum care; (5) Mother-infant friendly practices (24-hour rooming-in, breastfeeding); (6) Ward security (access cards, infant abduction drills). 11 standardized protocols; Line@ breastfeeding and parenting response rates continuously rising.
World-first "Sky Emergency" Line@ service
Mobile video upgrade integration
Digitized customized handover sheet
24-hr wireless fetal monitoring to physician phones
Gentle delivery with SDM birth plan
24-hr rooming-in & mother-infant friendly
1,504 staff, 25 specialties, 695 beds
2 case managers + 1 obstetrician
"Yuan Pregnancy Family" Line@ group
11 standard operating procedures
Multi-venue medical exchange experience
Cooperation with KSVGH postpartum care center
Continuously rising Line@ response rate
Telemedicine for COVID-19 pregnant patients
Improved C-section newborn hypothermia rate
Improved 6-month exclusive breastfeeding rate
Improved employee in-house delivery rate
Improved inpatient exclusive breastfeeding rate
11 standardized care SOPs
Annual infant abduction drills
Access-card controlled rooming-in rooms
24-hr wireless fetal monitoring alerts
Team Resource Management (TRM)
Healthcare FMEA (HFMEA)
High satisfaction with Line@ consulting
Continuously rising response rate
Touching patient testimonials
Remote phone monitoring receives praise
Positive media coverage
Ward security earns family appreciation
World-first pregnancy Line@ platform
Telemedicine innovation (COVID era)
24-hr wireless fetal monitoring to phones
Community education at Pacific Department Store
Cooperation with Sheng-Sheng-Bu-Hsi network
Regional medical network referral process
Addresses Taiwan's record-low newborn pregnancy service needs
Improves Greater Kaohsiung pregnancy care
Line@ platform reduces pregnancy concerns
Provides reference for domestic medical institutions
Mother-infant friendly model
Drives SDM shared decision-making
