SNQ Quality Mark

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SNQ Quality Mark
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Target Population

  • Adult acquired nasolacrimal duct obstruction

  • Pediatric congenital nasolacrimal duct obstruction

  • Traumatic nasolacrimal duct laceration emergencies

  • Chronic dacryocystitis or cellulitis


Description

Far Eastern Memorial Hospital's Ophthalmology Department sent personnel abroad for training in 2010 and independently established its endoscopic lacrimal surgery system in 2011 — the earliest medical center in Taiwan to comprehensively build endoscopic nasolacrimal duct surgery and clinical care. Since 2014, endoscopic procedures have surpassed and almost replaced traditional external dacryocystorhinostomy. The center provides 24-hour emergency lacrimal trauma care, canalicular probing, balloon dilation, double/single stent placement, external and endoscopic endonasal dacryocystorhinostomy. Advanced equipment includes AS-OCT, orbital CT, Schirmer test, and LipiView for precision diagnosis. Cross-team collaboration with the in-house Dry Eye Center (2016 National Quality Award Bronze Medal), with surgical-grade endoscopic imaging in outpatient clinics. Trains domestic and international fellows, deepening New Southbound medical exchange with Indonesia. 2018-2023: 229 endoscopic cases with 95.0% success rate and 0% complications.

 


Key Highlights

  • Taiwan's first ophthalmology-independent endoscopic lacrimal surgery

  • 24-hour emergency lacrimal trauma service

  • Surgical-grade endoscopic imaging in OPD

  • Cross-team integration with Dry Eye Center

  • PACS permanent image archive

  • Diverse nasolacrimal stent options

Service Data

  • 15 attending physicians (13 full-time, 3 adjunct)

  • OPD past 3 years: 1,450 visits

  • Primary care referrals: 842

  • Lacrimal surgeries: 211

  • 2023: 83 cases

  • Emergency surgeries 2022-2023: 25


Featured Outcomes

  • 2011-2017 endoscopic success rate: 90.7%

  • Same period external DCR success: 90.1%

  • 2018-2023 endoscopic 229 cases success: 95.0%

  • Same period complications: 0%

  • International endoscopic range: 79.2-96.8%

  • SOP execution rate: 100%


Safety Outcomes

  • 5 standardized SOPs at 100% execution

  • Annual resident lacrimal irrigation assessment

  • Nurse LipiView SOP audit

  • Endoscopic surgery complications: 0%

  • Complete traceable image records

  • Cross-specialty ENT collaborative surgery


Satisfaction

  • Exam process very satisfied: 95%

  • Education content very satisfied: 100%

  • Surgical results very satisfied: 85%

  • Health Week lacrimal event satisfaction: 98%

  • Positive media coverage (print/web/radio)

  • Positive SDM feedback from patients


International Achievements

  • 36 invited lacrimal/oculoplastic lectures

  • Invited to 5th World Endoscopy Conference

  • Participated in APSOPRS

  • 2018 paper cited in international meta-analysis

  • 2024 hosted Indonesia North Sumatra ophthalmology fellow

  • 2023 hosted Taiwan Ophthalmology Professors Society Spring Symposium


Benefits and Impacts

  • Taiwan's earliest, largest endoscopic lacrimal study

  • Taiwan's earliest ophthalmology-independent procedure

  • Comprehensive integrated lacrimal disease care

  • Trained 2 domestic, 2 Indonesian fellows

  • Drives national referral benchmark and resource efficiency

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Specialized Medical Services

Endoscopic Surgery for Nasolacrimal Duct Obstruction

Our team's operating rooms and outpatient areas are equipped with endoscopic imaging systems and various nasolacrimal duct cleansers to provide comprehensive care.
Organization
Far Eastern Memorial Hospital
Specialties/Units
Oculoplastic Surgery, Department of Ophthalmology
Certification Year
2024、2025
Endoscopic Surgery for Nasolacrimal Duct Obstruction
Endoscopic Surgery for Nasolacrimal Duct Obstruction
Far Eastern Memorial Hospital

Other Certified Items

Intestinal Transplantation Team
Far Eastern Memorial Hospital
38
100
Lipid or aqueous deficiency
Far Eastern Memorial Hospital
80
775
Organ Donation Coordination Care
Far Eastern Memorial Hospital
106
379
Holistic Perinatal Mother-Infant Care
Far Eastern Memorial Hospital
1,092
99
Transitional Care Program
Far Eastern Memorial Hospital
10,067
>99.9
Smart Endoscope Tracking Management
Far Eastern Memorial Hospital
4
0
Surgery for Complicated Cataract
Far Eastern Memorial Hospital
113,714
3,380
Green Care Complementary Therapy
Far Eastern Memorial Hospital
1,300
4.47
EIT-Guided Care for ARDS
Far Eastern Memorial Hospital
>25
4.8
Stereotactic Radiosurgery for Cancer
Far Eastern Memorial Hospital
25,413
16,792
Intestinal Transplantation Team
Far Eastern Memorial Hospital
38
100
Lipid or aqueous deficiency
Far Eastern Memorial Hospital
80
775