Serving patients, families, and medical staff, we leverage smart healthcare to enhance patient experience, health management, operational efficiency, and overall care quality.

"Intelligent Healthcare Innovation Centre" is centered around a human-centric approach and driven by intelligence. Operating under the guiding principles of alignment with government policies, regulatory compliance, safety, and efficiency, the center integrates key elements—including artificial intelligence, big data, cloud management, cloud computing, edge computing, smart devices, and professional talent—to develop a diverse range of innovative applications and services.

By combining internal and external institutional resources, the center provides a platform where industry partners can spark innovation, exchange insights, and share resources. Through this cross-disciplinary collaboration model, corresponding strategies and solutions are implemented to produce smart healthcare devices, applications, and comprehensive solutions that closely align with user expectations. The center possesses robust capabilities in the R&D and implementation of smart hospitals, intelligent epidemic prevention, smart health, as well as various software, hardware, and applications. Its ultimate goal is to become a world-class, cross-domain platform that links the smart healthcare industry chain.

• Innovative R&D in Smart Healthcare: Providing smart healthcare expertise and identifying urgent healthcare demands to accelerate rapid research and development.

• Field Validation in Real Medical Environments: Offering industry partners access for site surveys, real-world testing, and validation to enhance the efficiency of subsequent product implementation in clinical settings.

• Product Certification for Commercialization: Assigning dedicated clinical professionals to provide expert guidance and proactively pursue Taiwan FDA (TFDA) clearances, thereby boosting product credibility.

• Cross-Domain Collaboration and Synergy: Connecting the upstream and downstream industry chains through the center’s platform to achieve integration and maximize overall benefits.

Established in 2021, the Center works with 30+ partners via MOUs to transform clinical needs into scalable smart healthcare solutions via integrated innovation, cross-sector collaboration, and a full-cycle translation framework. Achievements are as follows:

Patents

Invention Patent (1): Application of Medical Imaging in Rapid Screening of Sleep Apnea

Utility Model Patents (10):

• Speech Recognition Automated Medical Documentation System

• Innovative Platform for Personalized Care and Prognostic Prediction in Idiopathic Sudden Hearing Loss

• AI Digital Pathology Image Recognition System

• Generative AI Educational Integration System

• Mixed Reality Navigation System for Assisted Cardiac Catheterization Surgery

• Mixed Reality System for Assisting Colorectal Surgery

• Mixed Reality Assistance System for Neurosurgery

• Mixed Reality System for Image Processing in Head and Neck Flap Reconstruction

• An interactive companion robot system.

• An inspection/patrol robot system.

Regulatory Approvals:

A total of 5 items have obtained TFDA (Taiwan Food and Drug Administration) clearance:

• Pulmonary imaging computer-aided detection software.

• Multi-functional physiological measurement device and smart patient monitor.

• Digital medical imaging application system.

• Golden Mid-Low Frequency Transcutaneous Electrical Nerve Stimulator.

Mass Production

A total of 2 items are currently in mass production:

• Spray Disinfection C-Robot

• UV Sterilization C-Robot

Trademarks

A total of 2 trademarks have been registered:

• IHIC

• Query Gem

In practical applications of smart healthcare, measurable benefits have been demonstrated across multiple settings:

• Generative AI Health Platform: Covers 40 disease categories and 415 pamphlets, enhancing accessibility.

• AI Lung Imaging: Secured U.S. FDA clearance and passed Taiwan interoperability tests, boosting diagnostic efficiency.

• iSAFE Delivery Robot: Enables cross-floor operation, saving ~40 mins daily with a 94.69% completion rate.

• Social Assistive Robot: Used in 4 elderly settings; raised happiness by 24.6%, male participation from 15.8% to 41%, and hit 98% satisfaction.

• Mixed reality technology was applied to medical explanations and cardiac catheterization surgeries, achieving an average patient and family feedback score of 4.6 out of 5.

• AI Voice Medical Record System: Reduced document time by 70–80% (Colorectal: 30-40 to 20-30 mins; Cellulitis: 15 to 7-8 mins; Simple cases: 3-5 mins).

• Drug Identification: Fast 3–5 second identification, raising accuracy from 92.54% to 98.89%.

• AI Computing Platform: Empowers 7 research teams in model development and clinical prediction.

Between 2021 and 2025, our Hospital received 17 NHQA Quality Badges in smart healthcare, alongside Silver, Bronze, and Excellence Awards, plus Human Factors, Innovation, and ESG special awards. This highlights the depth of smart healthcare in clinical use, workflow optimization, and sustainable governance, reflecting a continuous model built on cross-departmental collaboration and the centralized planning of the Intelligent Healthcare Innovation Centre. Institutionally, our Hospital earned NHQA Excellent Badges in inpatient (including ICU), laboratory, outpatient, emergency, and comprehensive services (community health, education, and environmental management), and a Badge for surgical care. This proves smart healthcare is systematically integrated into core processes. The Intelligent Healthcare Innovation Centre drove this cross-unit integration, helping embed smart applications into daily routines for a sustainable foundation. In 2025, winning the Institutional Smart Hospital Badge (Regional Hospital Category) showed our shift from isolated projects to full institutional governance. The Intelligent Healthcare Innovation Centre continues to bridge clinical needs, IT, and quality management to accelerate these outcomes. Furthermore, our Hospital won the NHQA Outstanding Institution Award for the District Hospital Category in 2023–2024, and the Regional Hospital Category in 2025, highlighting our excellence in quality governance.

• Social Assistive Robot: Achieved a user satisfaction rate of 98%.

• Generative AI Health Education Platform: Approximately 95.2% of users reported that the health education content was easy to understand.

• Non-contact Physiological Monitoring: Received a 100% satisfaction rate based on healthcare staff feedback.

• AI Voice Medical Record System: Achieved an average user satisfaction score of 4.25/5.

• Drone Medication Delivery Service: Attained highly positive ratings, with an average overall satisfaction score of 4.74/5 from healthcare staff and 4.48/5 from the public.

• Rapid Drug Identification Platform: Achieved an average overall satisfaction score of 4.13/5 from pharmacists.