SNQ Quality Mark

SNQ is built on evidence-based standards, setting trusted quality and safety benchmarks for healthcare, biomedical, health, and animal care services and products.

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  • snq@snq.com.tw

About the National Quality Mark

  • Vision & Mission
  • Review Committee
  • Certification Schedule

Certification Methods

  • Medical Service
  • Biomedical Product
  • Health Product
  • Animal Care & Products

SNQ Certified

  • Certified Services & Products
  • Certified Organizations
  • Quality Award Winners

International Certification

  • ICHOM PROMs
  • NSF Certification

Quality Focus

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SNQ Quality Mark
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Target Population

  • general public and referred patients, including outpatients, inpatients, and emergency department patients.

  • adults and children across all age groups.

 


Description

Our hospital has introduced an innovative smart endoscopy management system by integrating the Internet of Things (IoT), barcode identification, and structured reporting technologies to establish a “Precision Tracking, Enhancing Safety” framework. The system integrates endoscope usage, cleaning, disinfection, drying, storage, and traceability records, enabling a fully visualized, standardized, and digital management process. It also connects patients, physicians, endoscopes, and cleaning and disinfection equipment through a unified platform. Through real-time monitoring, automated documentation, and comprehensive traceability mechanisms, the system enhances infection control, operational efficiency, and patient safety while reducing human error and the risk of cross-contamination. This innovative solution serves as a benchmark for intelligent, precise, and high-quality endoscope management.

 


Key Highlights

  • End-to-end traceable management of the entire endoscopy workflow, with the implementation of structured reporting to ensure real-time data capture and data integrity that cannot be altered.

  • Precise recording and traceability from use through cleaning, disinfection, and storage via RFID/barcode technology, effectively preventing human error and significantly reducing the risk of cross-infection.

 

Service Data

  • Approximately 1,500 endoscopic procedures are performed each month.

  • The system achieves a 100% service coverage rate.

  • All endoscopy-related departments across the hospital are fully covered by the system.


Featured Outcomes

  • Documentation and recording time reduced by more than 50%.

  • Manual error rates decreased by over 90%.

  • SOP compliance increased to over 99%.


Safety Outcomes

  • Endoscopy-related infection incidence: 0%.

  • EATP testing pass rate exceeding 98%.

  • Microbiological culture negativity rate of 99.9%.


Satisfaction

  • User acceptance rate exceeding 95%.

  • Improved staff satisfaction and sense of professional achievement.


International Achievements

  • Poster presentation at the 2019 International Forum on Quality and Safety in Healthcare (IFQSH).

  • In 2025, the poster titled “Infection Control Measures Using a Borescope as an Adjunct Tool for Detecting Abnormal Microbial Growth in Flexible Endoscopes” was presented at the Annual Meeting of the Infection Control Society.

  • Invited to deliver presentations at international conferences at the University of Hong Kong, as well as for site visits and academic exchanges with major hospitals.


Benefits and Impacts

  • Establishing an industry benchmark for intelligent endoscopy management.

  • Leading advancements in infection control technologies within the healthcare sector.

  • Scaling and promoting the system across all hospital units involved in endoscopic instrument reprocessing.

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Healthcare Administration

Smart Endoscope Tracking Management

Developed a smart management system integrating endoscope usage,reprocessing,storage,and traceability.Through barcode tracking,automated monitoring,it enhances infection control,efficiency,and safety.
Organization
Far Eastern Memorial Hospital
Specialties/Units
Ultrasonic Endoscopy Center
Certification Year
2025
Smart Endoscope Tracking Management
Far Eastern Memorial Hospital

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