• Confirmed hospitalized patients

• Home-based care cases

• Residents of quarantine facilities

• Hospital staff

Since the establishment of the hospital's epidemic response command center in the early stages of the COVID-19 outbreak on January 16, 2020—organized under the Hospital Incident Command System (HICS) framework and convening regular meetings to facilitate emergency preparedness—the hospital has utilized Team Resource Management (TRM). Encompassing the four key dimensions of leadership, collaboration, mutual monitoring, and communication, this approach integrates services such as backup staffing, home-based care, quarantine facilities, pulmonary rehabilitation, and smart monitoring to safeguard community health.

• Ranked first in New Taipei City for the number of confirmed patients treated; operated up to 372 dedicated ward beds (highest in the city)

• Implemented Team Resource Management (TRM): leadership, collaboration, mutual monitoring, and communication

• Achieved a 99% "iCare" home care rate; partnered with 36 primary care physician groups

• Danhai Centralized Quarantine Facility: integrated community medical groups with a technology platform; provided a total of 168 beds

• Smart monitoring in dedicated wards: tiered, zero-contact physiological monitoring and respiratory care platform (National Product Certification: B01377)

• Non-invasive fiber-optic physiological monitoring and smart care system

• Interactive nursing livestream community: "Zhonghe Interchange" (Zhonghe Jiao Liu Dao)

• Narrative-based humanities theater production on the pandemic: Disappearance, Emergence, and the Future

• Won the National Innovation Award (2020) for a portable pulmonary rehabilitation device

• Received SNQ (Symbol of National Quality) certification (2021)

• Number of confirmed cases receiving inpatient care: 4,889

• Cumulative confirmed cases among children: 585 (20 severe cases)

• Peak daily number of hospitalized patients: 246

• Number of expectant mothers admitted for delivery: 22

• Cumulative iCare home care cases: 72,865

• Cumulative iCare home care cases discharged from isolation: 52,570

• Primary care provider groups participating: 36

• Home care coverage rate: 99%

• Total cumulative residents at Danhai Quarantine Center: 450 (cleared by July 1; operational from April 25)

• Cumulative number of screenings: 348,950

• Cumulative vaccine doses administered: Over 530,000

• Peak capacity of dedicated wards: 372 beds (highest in New Taipei City) (Data period: From the start of the pandemic to June 30, 2023)

•Shuang Ho Hospital Nursing Staff Turnover and Retention (Jan–Jul 2024): Total turnover rate 9.17%; retention rate 90.83%

• National nursing staff retention rate (2024): 87.39%

• Unplanned CPR incidents in dedicated wards:

2020: 146 confirmed cases; 7 CPR incidents; ROSC rate 42.9%

2021: 242 confirmed cases; 9 CPR incidents; ROSC rate 66.7%

2022: 936 confirmed cases; 5 CPR incidents; ROSC rate 100%

2023: 925 confirmed cases; 4 CPR incidents; ROSC rate 75%

2024 (through June 17): 165 confirmed cases; 1 CPR incident; ROSC rate 100%

• Compartmentalized patient flow management: ER fever screening station → dedicated elevator → controlled area for confirmed cases

• Transport route for suspected emerging infectious disease cases: C3, C5, C7, or Elevator No. 8 → B1 C2 elevator → ER fever screening station

• Barrier-free negative-pressure isolation rooms

• Response to violent incidents: Access control/on-site security personnel, surveillance systems, emergency call buttons, medical self-defense techniques

• Backup staffing capacity: Up to 103 personnel/day during peak periods

• Average patient satisfaction: 95.4%.

• Patient satisfaction reached 98.1% in 2024.

• 58 commendations from the Superintendent's mailbox.

• Nursing staff satisfaction improved continuously.

• Nurse retention rate reached 88.2%.

• Won the National Innovation Award in 2020 for a portable pulmonary rehabilitation device

• Received SNQ certification in 2021

• Hierarchical, contactless physiological monitoring platform for respiratory care (SNQ Certification No.: B01377)

• Over 600,000 residents across New Taipei City’s Zhonghe (population 412,856) and Yonghe (population 220,602) districts are under this care umbrella.

• iCare home care coverage reached 99%; partnerships with primary care clinics expanded from 14 to 36, and the number of patients served increased from 150 to 1,000.

• Services for the Danhai Centralized Quarantine Facility included remote video consultations (94 patients), medication delivery (94 patients), and transfers from designated hospitals (22 patients).

• Comprehensive emotional support for staff, health promotion programs, and a "skill-mixed" care model.

• Pulmonary rehabilitation care: utilized YouTube instructional videos for breathing exercises and established interactive platforms via LINE groups.