SNQ Quality Mark

SNQ is built on evidence-based standards, setting trusted quality and safety benchmarks for healthcare, biomedical, health, and animal care services and products.

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  • snq@snq.com.tw

About the National Quality Mark

  • Vision & Mission
  • Review Committee
  • Certification Schedule

Certification Methods

  • Medical Service
  • Biomedical Product
  • Health Product
  • Animal Care & Products

SNQ Certified

  • Certified Services & Products
  • Certified Organizations
  • Quality Award Winners

International Certification

  • ICHOM PROMs
  • NSF Certification

Quality Focus

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SNQ Quality Mark
繁中
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Target Population

  • Patients undergoing colorectal/general/thoracic/urologic/orthopedic surgery

  • Cancer surgery patients

  • Elderly or malnourished surgical patients

  • Patients needing comprehensive acute/critical care

  • Patients needing multimodal pain management

  • Patient associations and support group members


Description

TCVGH ERAS Team Led by the Department of Anesthesiology, the TCVGH Enhanced Recovery After Surgery (ERAS) Team has established a comprehensive perioperative care pathway, covering surgical outpatient consultation, preoperative optimization, precision anesthesia, and postoperative early feeding and mobilization. TCVGH is the only public medical center in Taiwan officially certified by the ERAS Society (October 18, 2021), under the mentorship of Tan Tock Seng Hospital (Singapore) and Professor Olle Ljungqvist of Örebro University (Sweden). The hospital has also received accreditation for pain management and joint replacement care quality.

Key innovations include:

  • Taiwan’s first ERAS outpatient clinic model, featuring dedicated ERAS consultation rooms, ERAS coordinators, and an official LINE communication platform.

  • Taiwan’s first immersive 360-degree VR patient education program.

  • Taiwan’s first ERAS nutrition program with dedicated preoperative and postoperative meals to reduce prolonged fasting.

  • A multimodal analgesia and pain management system with real-time pain monitoring and opioid-equivalent dose conversion. Since implementation, the program has achieved a 60% reduction in length of stay (compared with 33% in France and 29% in the Netherlands), reduced overall complications from 38.5% to 17.4%, reduced major complications from 7.7% to 1.2%, and improved ERAS compliance from 43.4% to 78.6%, demonstrating substantial improvements in surgical recovery and quality of care."


Key Highlights

  • Taiwan's only ERAS Society-certified public medical center

  • Taiwan-first ERAS surgical clinic

  • Taiwan-first VR immersive patient education

  • Taiwan-first ERAS pre/post-op meals

  • Taiwan-first pain-free management system

  • Dual certifications (Pain Care + Joint Replacement Quality)

Service Data

  • 5,054 surgeries/month

  • Departments: Colorectal/General/Thoracic/Urology/Orthopedics

  • Year-over-year increase in ERAS cases

  • EIAS system monitors 25 indicators


Featured Outcomes

  • LOS reduced 60% (vs France 33%, Netherlands 29%)

  • Overall complications 38.5%→17.4%

  • Severe complications 7.7%→1.2%

  • Intl indicator achievement 43.4%→78.6%

  • Colorectal LOS median 9→4 days

  • Significant reduction in pneumonia/leakage/ileus


Safety Outcomes

  • EIAS de-identified data system

  • 25 indicators real-time monitoring

  • 13 hospital + 8 SSI Bundle indicators

  • 4 workshops with ERAS Coach

  • 14-day re-admission and 3-day re-ER monitoring

  • 30-day phone follow-up


Satisfaction

  • Patient association recommendations

  • 2020 Da Ai TV report

  • 2020 colorectal medical press feature

  • Patient appreciation letters

  • ERAS Society outreach

  • Increased patient satisfaction and confidence


International Achievements

  • 2021/10/18 ERAS Society intl certification

  • Mentored by Prof. Olle Ljungqvist (Sweden)

  • Singapore Tan Tock Seng Hospital intl coaching

  • Asia ERAS Intl Symposium presentation

  • Intl Society of Surgical Oncology presentation

  • Taiwan Anesthesia Society Annual Meeting & Intl Symposium


Benefits and Impacts

  • Outreach to regional hospitals

  • Engaged colorectal & urology patient associations

  • Collaboration with Taiwan Colorectal Cancer Patient Association

  • ERAS workflow consensus workshops (Northern Taiwan)

  • Promotes ERAS Society growth

  • Inspires other hospitals to replicate success

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Healthcare AdministrationNational Biotechnology and Medicine Care Quality Award: 2021 bronze

Enhancing Surgical Recovery Quality Through Multidisciplinary Team Integration

Since 2017, Taichung Veterans General Hospital has implemented ERAS by integrating multidisciplinary teams, including surgeons, anesthesiologists, nurses(coordinator), dietitians, and rehabilitation specialists. Through preoperative optimization, precision anesthesia, early mobilization, nutritional support, and digital performance monitoring, ERAS improves recovery quality, reduces complications and length of stay, and delivers patient-centered perioperative care.
Organization
Taichung Veterans General Hospital
Specialties/Units
Department of Anesthesiology (ERAS Team, cross Surgery/Nutrition/Rehab/Nursing)
Enhancing Surgical Recovery Quality Through Multidisciplinary Team Integration
Enhancing Surgical Recovery Quality Through Multidisciplinary Team Integration
Taichung Veterans General Hospital

Other Certified Items

Olfactory disorders
Taichung Veterans General Hospital
>1,000
>10
Establishing a Global Benchmark for the First Fully Modular AI System in Critical Care
Taichung Veterans General Hospital
13.68
68
Focusing on the three core principles of intelligence, precision, and efficiency, we have developed strategies to enhance the overall accuracy and effectiveness of radiotherapy.
Taichung Veterans General Hospital
>95
<7
Smart Laboratory Services Delivering Safety, Precision, and Efficiency
Taichung Veterans General Hospital
<0
>25
Olfactory disorders
Taichung Veterans General Hospital
>1,000
>10
Establishing a Global Benchmark for the First Fully Modular AI System in Critical Care
Taichung Veterans General Hospital
13.68
68