SNQ Quality Mark

SNQ is built on evidence-based standards, setting trusted quality and safety benchmarks for healthcare, biomedical, health, and animal care services and products.

  • 9F, No. 508, Sec. 7, Zhongxiao E. Rd., Nangang Dist., Taipei City, Taiwan
  • +886 2 2655 7888
  • snq@snq.com.tw

About the National Quality Mark

  • Vision & Mission
  • Review Committee
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Certification Methods

  • Medical Service
  • Biomedical Product
  • Health Product
  • Animal Care & Products

SNQ Certified

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  • Quality Award Winners

International Certification

  • ICHOM PROMs
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SNQ Quality Mark
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Target Population

  • Outpatients

  • Inpatients

  • Emergency patients


Description

We set up the intelligent command center, and connected the intelligent blood drawing area to create the smart automated laboratory with" mobility " "infallibility "and "touchless ".

In view of the six major features and three innovations shown by the smart automated laboratory, those are reflected in the intelligent examination workflow, in addition to adhering to the dual security of "patient-centered" commitment and the information security with confidentiality; in terms of efficiency improvement, even though the testing demands has significantly increased by more than 40%, it makes streamlining 25% of manpower for flexible dispatch possible, and, meanwhile, keeps the waiting time for blood drawing at peak hour less than 15 minutes, the achieve rate of one-hour turn-a-round time for emergency examination is 80%, the reporting time is shortened from 90 minutes to 60 minutes, and significantly reduce the human error during operations by more than 58%, achieving a double improvement in both efficiency and quality. The smart automated laboratory provides friendly and safe environmental operations for inspection colleagues, also renders strong support for the development of emerging examination projects. It not only improves examination quality and medical service efficiency but promotes site visits and exchanges among numerous medical institutions at home and abroad, laying the solid foundation for our hospital to strive to pursue its benchmark position in the field of smart medicine.


Key Highlights

  • High efficiency and mobility

  • The most automated testing laboratory platforms, highest accuracy

  • Zero-contact operation process

  • Standardized LOINC of Laboratory Data

  • Digital Transformation Lab: Effective Use of Human Resources

  • Intelligent command center

Service Data

The daily sample volume is approximately 9,000-12,000.


Featured Outcomes

  • Correction report rate: 11 per million

  • HbA1c report completion rate: 90th percentile within 60 minutes

  • Testing workload increased by 40.5%

  • Manpower reduced by 1/4


Safety Outcomes

  • Reduced patient specimen collection by 60,000 people annually.

  • Specimen safety incidents decreased to zero after the system was implemented

  • 100% proactive reporting rate of critical result within 30 minutes.


Satisfaction

  • Satisfaction with the timeliness, accuracy, and consultation services of inspection reports has significantly improved.

  • Timeliness satisfaction increased from 4.15 to 4.44 (5 points maximum).

  • Accuracy satisfaction increased from 4.35 to 4.53 (5 points maximum).

  • Consultation service satisfaction increased from 4.35 to 4.5 (5 points maximum).


International Achievements

  • CAP International Certified Laboratory

  • Presented two poster papers on intelligent laboratories at the ADLM and International Society of Thrombosis and Haemostasis Annual Meeting International Symposium.

  • Over 41 international medical institutions have visited our laboratory.


Benefits and Impacts

Since laboratory established completion in December 2023, the facility has hosted over 120 visits and exchanges by domestic and international institutions, positively impacting the optimization of medical laboratory processes and digital transformation both domestically and internationally.

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Medical Affairs &Services

Smart Laboratory Services Delivering Safety, Precision, and Efficiency

In December 2023, our hospital established a fully automated smart laboratory by integrating automated testing systems, intelligent command center, and an intelligent phlebotomy area to create a zero-contact specimen workflow. This transformation increased testing capacity by over 40% while reducing workforce requirements by 25%, shortening turnaround times, and decreasing human-related errors by more than 58%, thereby enhancing operational efficiency, testing quality, and patient safety.
Organization
Taichung Veterans General Hospital
Specialties/Units
Department of Pathology and Laboratory Medicine
Certification Year
2025
Smart Laboratory Services Delivering Safety, Precision, and Efficiency
Smart Laboratory Services Delivering Safety, Precision, and Efficiency

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