• Pregnant women and families

• Pregnant women receiving prenatal care

• Pregnant women transferred from other hospitals

• COVID-19 confirmed pregnant women

• Postpartum mothers and newborn care families

Founded in 1946, Yuan Hospital (1,504 staff, 25 specialties, 695 beds, teaching hospital), led by OB/GYN Dr. Tsung-Fu Chen, responds to Taiwan's record-low newborn rates and pregnant women's diverse concerns by building a "Line@-centered one-stop pregnancy and childbirth service team." Three innovations: (1) World-first "Sky Emergency"—pregnant women join the "Yuan Pregnancy Family" Line@ group at first prenatal visit, managed by 2 pregnancy case managers and 1 obstetrician for real-time pregnancy, birth, and parenting answers; upgraded version adds mobile video consultation; (2) Customized "Pre-delivery Handover Sheet"—digitized version is fast, complete, and energy-saving; (3) "Digital diagrams" guide labor room and birth supplies. Six features: (1) Multimedia education (in-person, phone, Line@ sky education); (2) Far-reaching fetal guardian—24-hour central wireless fetal monitoring connected to nursing station computers and physicians' phones; (3) Humanized "gentle delivery" with shared decision-making birth plans; (4) Continuous postpartum care; (5) Mother-infant friendly practices (24-hour rooming-in, breastfeeding); (6) Ward security (access cards, infant abduction drills). 11 standardized protocols; Line@ breastfeeding and parenting response rates continuously rising.

• World-first "Sky Emergency" Line@ service

• Mobile video upgrade integration

• Digitized customized handover sheet

• 24-hr wireless fetal monitoring to physician phones

• Gentle delivery with SDM birth plan

• 24-hr rooming-in & mother-infant friendly

• 1,504 staff, 25 specialties, 695 beds

• 2 case managers + 1 obstetrician

• "Yuan Pregnancy Family" Line@ group

• 11 standard operating procedures

• Multi-venue medical exchange experience

• Cooperation with KSVGH postpartum care center

• Continuously rising Line@ response rate

• Telemedicine for COVID-19 pregnant patients

• Improved C-section newborn hypothermia rate

• Improved 6-month exclusive breastfeeding rate

• Improved employee in-house delivery rate

• Improved inpatient exclusive breastfeeding rate

• 11 standardized care SOPs

• Annual infant abduction drills

• Access-card controlled rooming-in rooms

• 24-hr wireless fetal monitoring alerts

• Team Resource Management (TRM)

• Healthcare FMEA (HFMEA)

• High satisfaction with Line@ consulting

• Continuously rising response rate

• Touching patient testimonials

• Remote phone monitoring receives praise

• Positive media coverage

• Ward security earns family appreciation

• World-first pregnancy Line@ platform

• Telemedicine innovation (COVID era)

• 24-hr wireless fetal monitoring to phones

• Community education at Pacific Department Store

• Cooperation with Sheng-Sheng-Bu-Hsi network

• Regional medical network referral process

• Addresses Taiwan's record-low newborn pregnancy service needs

• Improves Greater Kaohsiung pregnancy care

• Line@ platform reduces pregnancy concerns

• Provides reference for domestic medical institutions

• Mother-infant friendly model

• Drives SDM shared decision-making