Patients and hospital staff
Hospital beds are a limited resource in hospitals. However, due to the shortage of nursing manpower in today's environment, it is difficult to find beds in various medical institutions. In order to solve the problem of emergency congestion and waiting for counter services, Shuanghe Hospital has introduced comprehensive visual and dynamic hospitalization process management.
[Before Admission] Sign the consent form on the APP, and the patient can read the hospitalization consent form in detail at home with his family [After Admission] The patient self-registers and enters the ward, simplifying the patient's check-in check-in process at the counter; the admission counter uses a smart bed control system to effectively allocate hospitalization resources , grasp the patient occupancy status of the whole hospital, and summarize bed dynamics; [when discharged] through automatic transfer to the bed cleaning system, the nursing station can effectively control the bed cleaning progress, and supplemented by bedside checkout, simplify the process of people going to the hospitalization counter. The overall hospitalization process uses electronic transfer and self-service at each level to improve internal management efficiency and simplify patient procedures, leaving time for cross-unit coordination and cooperation to improve care.
Self-service equipment
Information systems
Process management
Improve bed allocation quality
Enhance patient satisfaction with treatment process and service quality
．E-consent adoption reached 99.2%.
．Self-check-in adoption reached 93.5%.
．Bedside payment adoption reached 72.9%.
．Bed allocation time reduced by 39%.
．Self-check-in wait cut to 3.6 min.
．Admission booking time reduced by 33%.
．Outpatient admission CMI increased to 1.07.
．ED admission CMI increased to 1.13.
．100% compliance with priority admission.
．E-consent completeness reached 100%.
．Daily 100% medical record audit.
．High correlation in severity validation.
．ISO 27001 certified.
．Five quality indicators monitored.
．Regular vendor security audits.
．E-signature protected patient privacy.
．Inpatient satisfaction increased to 94%.
．Self-check-in improved convenience.
．Bedside payment reduced waiting time.
．E-consent adoption reached 99.2%.
．Inpatient satisfaction monitored hospital-wide.
．Patients recognized improved admission services.
．2022 NHQA Smart Healthcare Award.
．2023 NHQA Smart Hospital Award.
．Adopted by two TMU hospitals.
．Shared at Smart Healthcare Forum.
．Experience shared with 20 institutions.
．Scalable for multi-hospital adoption.
．Improved inpatient care efficiency and quality.
．Established a standardized inpatient management model.
．Enhanced patient safety and care experience.
．Optimized bed utilization and resource efficiency.
．Advanced paperless and sustainable healthcare.
．Created a scalable model for hospital adoption.
