SNQ Quality Mark

SNQ is built on evidence-based standards, setting trusted quality and safety benchmarks for healthcare, biomedical, health, and animal care services and products.

  • 9F, No. 508, Sec. 7, Zhongxiao E. Rd., Nangang Dist., Taipei City, Taiwan
  • +886 2 2655 7888
  • snq@snq.com.tw

About the National Quality Mark

  • Vision & Mission
  • Review Committee
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Certification Methods

  • Medical Service
  • Biomedical Product
  • Health Product
  • Animal Care & Products

SNQ Certified

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  • Certified Organizations
  • Quality Award Winners

International Certification

  • ICHOM PROMs
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Organized by|Research Center for Biotechnology and Medicine PolicyOperated by|Kuanglu International Quality Standards Co., Ltd.© 2026 Kuanglu International Quality Standards Co., Ltd. All rights reserved.Privacy Policy
SNQ Quality Mark
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Target Population

  • Patients at high risk of pressure injury (PI).

  • High-risk patients for pressure injuries caused by medical devices.

  • Patients in intensive care units, operating rooms, and Long-term bedridden.


Description

Our team has established an intelligent patient-oriented pressure injury care system, which integrate an interdisciplinary team of doctors, nurses, and dietitians to develop an evidence-based care method. We developed a Cloud-Based Pressure Injury Clinical Decision Support System, utilizing Power BI dashboards to visualize distribution of high-risk patients and pressure injury events across the hospital. This intelligent data analytics approach significantly reduces manual statistical workload and supports real-time clinical decision-making. In terms of protective hardware, the team has reached outstanding innovation by developing pressure-relief devices such as the NIPV Ventilator Protective Pad, which has obtained multiple international patents and certifications, effectively enhancing the prevention of medical device-related pressure injuries. Furthermore, to address the needs of diverse users, we established a LINE chatbot and multilingual education materials, extending pressure injury prevention knowledge from the hospital to home care settings. Which have led to a significant reduction in both general pressure injuries and medical device-related pressure injuries, comprehensively safeguarding patient skin integrity.


Key Highlights

  • Intelligent Cloud-Based Management: Establish Power BI visual dashboards to automatically monitor key indicators and analyze pressure injury hotspots.

  • Patent-Driven Innovation: Develope NIPV protective pads with multiple international patents, obtaining medical device certification and achieving widespread clinical adoption.

  • Digital Health Care Education: Provide a LINE chatbot with multilingual education materials to help families overcome barriers in caregiving.

  • Real-Time Alarm: The system automatically flags high-risk cases in handover lists, ensuring the care plans are fully implement within 8 hours.

Service Data

  • Delivered over 78,000 inpatient nursing services in 2024.

  • Provides 24-hour comprehensive dynamic skin integrity assessment for all inpatients.


Featured Outcomes

  • Pressure injury incidence decreased to 0.18% in medical wards, and medical device–related pressure injuries in ICUs reduces to 0.15%.

  • Pressure injury care education was provided to 100% of patients, and nursing documentation completeness reaching 99.7%.

  • Since 2023, the intelligent audits and visual dashboards was implement accross hospital ,we reduced statistical workload from 77 hours to 5 minutes, manpower from 49 staff to 1, while also lowering the carbon footprint.


Safety Outcomes

  • The incidence of pressure injuries in general wards and pressure injuries from medical equipment were lower than other medical peers, which is 0.10% and 0.03% respectively.

  • For high-risk cases, the nursing plan was initiated within 8 hours with a 100% implementation rate.

  • Pressure injury assessment accuracy reaches 99.9% under Barden scale, accurately identifying high-risk patients for immediate intervention.


Satisfaction

  • High Patient Satisfaction: Based on 54,314 samples (2022–2025), overall satisfaction climbed to 98.5%.

  • Excellence in Care & Education: Satisfaction with nursing expertise and discharge care instructions both reached 98.6%.

  • Record-Breaking Commendations: Formal patient commendations for the Nursing Department peaked at 688 cases in 2024.

  • Perfect Educational Record: Pressure injury nursing courses achieved 100% satisfaction and have maintained a zero-negative-feedback record for ten consecutive years.


International Achievements

  • Pressure Injury Prevention: 11 papers

  • Patient Safety & Fall Prevention: 10 papers

  • Nursing Quality & Management: 7 papers

  • Smart Healthcare & IT Applications: 8 papers

  • Transitional & Chronic Care: 4 papers

  • Occupational Health & Safety: 2 papers


Benefits and Impacts

  • Indicator Optimization: Significantly reduced general and MDRPI rates, ensuring superior skin integrity.

  • Standardized Export: Established intelligent care protocols and promoted the application of patented pressure-relieving devices.

  • Care Empowerment: Supported immigrants and home caregivers via multilingual materials and Line chatbots.

  • Green Healthcare: Implemented paperless cloud monitoring, saving 310,000+ sheets annually for environmental sustainability.

  • Administrative Relief: Automated alerts drastically reduced manual workload, allowing nurses to focus on direct patient care.

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Specialized Nursing

Anticipating Pressure, Empowering Care: Risk Management and Smart Defense Against Pressure Injuries.

Organization
MacKay Medical Foundation The Presbyterian Church in Taiwan MacKay Memorial Hospital
Specialties/Units
Department of Nursing / Nursing Quality Management Team
Certification Year
2025
Anticipating Pressure, Empowering Care: Risk Management and Smart Defense Against Pressure Injuries.
Anticipating Pressure, Empowering Care: Risk Management and Smart Defense Against Pressure Injuries.
Anticipating Pressure, Empowering Care: Risk Management and Smart Defense Against Pressure Injuries.
MacKay Medical Foundation The Presbyterian Church in Taiwan MacKay Memorial Hospital

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