Patients and Care givers
Patients in general surgery, otolaryngology, oral surgery, plastic surgery, et al.
This case takes the surgical ward of the medical center as the field and establishes the cmpanying Nursing Specialist - LINE Robots grate commonly used nursing guidance videos, health education leaflets, and relevant information in the ward to improve the traditional nursing guidance process, which is cumbersome, time-consuming, and ineffective. The system is centered around patient needs, and patients can access it upon admission QR Code Join independently, check repeatedly without time and space limitations, and improve learning effectiveness and self-care ability through keyword search and interactive real-time evaluation. After import, patient satisfaction increased from 52% to 94%, nurse satisfaction increased from 30.4% to 97%, while effectively reducing nursing guidance time and administrative workload. Data filing time decreased by 98.52%, and paper usage decreased by 47.1%, which is in line with the requirements ESG Regarding paperless policies. This system has been successfully promoted in Taipei and Tamsui campuses, establishing a standardized and replicable smart nursing model that balances care quality, work.
Key technology: application LINE@ Robots integrate health education videos, leaflets, and hospital information, supporting keyword search and real-time interactive evaluation.
Distinctive highlights: Patients scan the QR code upon admission, and learn repeatedly regardless of time and space to enhance understanding, participation, and satisfaction
Innovative process: Establish a standardized digital nursing guidance process, combined with effectiveness tracking and paperless operations, to reduce nursing burden.
Total number of users served 6,849
Watch over 4,000 health education videos
Patient satisfaction has increased to 94%
Nursing satisfaction increased to 97%
Administrative filing time reduced by 98.52%
Patient satisfaction increased by 52% → 94%
Nursing satisfaction increased by 30.4% → 97%
Improvement in nursing guidance efficiency (decrease in health education time
Administrative homework time reduced by 98.52%
Paper usage reduced by 47.1%
The system import rate reaches all units in the hospital
Standardization of intelligent nursing process complete
Instant evaluation of nursing guidance understanding completed
Significant increase in patient participation in care
Establishment of standardized nursing guidance process completed
Introduction of risk prevention oriented health education for adverse events
The number of views on fall prevention videos has increased
Risk reduction of omission in discharge guidance
Reduced risk of paper errors and loss
Real time
Patient satisfaction has increased to 94%
Nursing satisfaction increased to 97%
Increased proportion of positive feedback from patients
Stable growth in patient active usage rate
Increased rate of repeated access to care information
Improved retention rate of information after discharge
Instant collection of feedback and opinions complete
International academic books IOS Press include, collect, incorporat.
The publication of international journal articles has been completet.
AMEE 2025 International Symposium Presentation.
Publication of European International Medical Education Poster.
International exposure of smart nursing achievement.
Nursing information innovation takes the international stag.
Establish a standardized process for digital nursing guidance.
Improve patient care consistency and safet.
Strengthen patients' self-care ability and participation.
Reduce the workload and risks of nursing staff.
Promote paperless operations and implement sustainable healthcare.
Provide replicable smart care model.
