Workers with occupational injuries.
Occupational rehabilitation workers.
Labor health issues.
Special groups: elderly workers, pregnant workers, aboriginal workers, and foreign migrant workers.
The Occupational Injury and Injury Diagnosis and Treatment Integrated Service Center of Siaogang Hospital has long been committed to providing high-quality integrated medical services to assist workers in the diagnosis, treatment, reconstruction and prevention of occupational injuries and illnesses caused by occupational accidents. In 2022, our team officially passed the dual certification of "Occupational Injury Diagnosis and Treatment Accredited Medical Institution" and "Occupational Accident Occupational Rehabilitation Approved Medical Institution" by the Occupational Safety Administration of the Ministry of Labor, providing complete and comprehensive care for workers suffering from occupational accidents.
Feature 1 - The only one in southern Taiwan - integrating dual accredited institutions, improving the organization and multi-functional team.
Feature 2 - the first of its kind in the country - formulating standard operating procedures for integrated services in the diagnosis and treatment of occupational injuries and illnesses.
Feature 3 - The first of its kind in the country - take the initiative - screen out potential cases of occupational injuries among inpatients.
Feature 4 - The first of its kind in the country - the venues are closely connected, medical treatment routes are optimized, and green channels are opened.
Feature five - the first in the country - one-stop diagnosis, treatment and rehabilitation, a good helper for intelligent rehabilitation.
Feature six - the first of its kind in the country - improved outpatient services for caring for special ethnic groups with occupational injuries and illnesses, and warm companionship and real-time care and tracking.
Feature 7 - High-screen first - cross-domain linking of internal and external resources.
Feature 8 - The first of its kind in the country - unique health care for workers in the shipbuilding industry and remote video consultation for workers in rural areas.
From January 2023 to December 2024, we served a total of 1,800 cases. In 2023, there were 291 occupational injury notifications and 62 occupational disease diagnosis and evaluation reports; in 2024, there were 469 occupational injury notifications and 103 occupational disease diagnosis and evaluation reports.
Our hospital has established a dedicated multidisciplinary Occupational Injury and Disease Task Force responsible for coordinating and implementing occupational injury and disease services. Under the supervision of the Hospital Superintendent, the team regularly reports service progress and outcomes to hospital leadership and management meetings. The task force is supported by designated personnel and a single point of contact to facilitate communication and service coordination. The Occupational Injury and Disease Team convenes at least once a month to review ongoing activities, monitor action plans, and discuss service improvement strategies. Feedback from team members is incorporated into program planning and quality enhancement initiatives. To ensure service quality and performance, the team regularly monitors key indicators in accordance with the Regulations Governing the Accreditation, Management, Subsidies, and Reporting of Occupational Injury and Disease Medical Institutions. These indicators include the number of clinic sessions provided, worker consultations, new and follow-up occupational injury and disease cases, occupational disease and injury reports, suspected occupational disease reports, approved reporting cases, occupational disease assessment reports, internal referrals, occupational health consultations, and the number of workers assisted in successfully returning to work.
From January 2022 to March 2025, overall patient satisfaction remained consistently high. Public satisfaction surveys demonstrated excellent performance across multiple domains, including professional competence, communication and explanation, service attitude, facilities and equipment, and overall service quality, with scores ranging from 91.0 to 98.3 out of 100. In both inpatient consultation and outpatient services, average patient satisfaction scores across all evaluated dimensions ranged from 4.42 to 4.50 out of 5. In addition, the 24-hour digital care assistant service provided through the Siaogang Hospital Occupational Injury and Disease LINE@ platform achieved a satisfaction rate exceeding 90%. These results reflect the hospital’s commitment to delivering high-quality, patient-centered occupational health services and continuous care support.
2023 employee satisfaction with on-site health services 95.0%
On-site health services helpful to company 95.0%
On-site health service quality meets requirements 94.8%
Overall on-site service quality satisfaction 95.8%
Expecting to continue cooperation 94.3%
Willing to recommend center 94.8%
Business units willing to continue receiving services and recommendation rate both above 90%
Female and maternal safety environment recognition and acceptance rate reached 95%
On 29 April 2024, the team participated in the 34th International Congress on Occupational Health (ICOH 2024) in Morocco and delivered an oral presentation on occupational health research and practice. In 2025, the Centre actively promoted international academic exchange by inviting distinguished scholars to visit our hospital for collaboration and knowledge sharing, including: i. Professor Chunhui Suh, Associate Professor at Inje University, Republic of Korea, on 10 April 2025. ii. Professor Norito Kawakami, Professor at the University of Tokyo, Japan, on 12 April 2025. iii. Professor Akihito Shimazu, Professor at Keio University, Japan, on 28 April 2025. These international exchanges strengthened academic collaboration, facilitated knowledge transfer, and promoted the advancement of occupational health services and research.
Return to Work Rate of Six Months: 84%
