SNQ Quality Mark

SNQ is built on evidence-based standards, setting trusted quality and safety benchmarks for healthcare, biomedical, health, and animal care services and products.

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About the National Quality Mark

  • Vision & Mission
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Certification Methods

  • Medical Service
  • Biomedical Product
  • Health Product
  • Animal Care & Products

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International Certification

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SNQ Quality Mark
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Target Population

Outpatients and inpatients, especially those requiring Chinese herbal treatments and decoction services.


Description

The Smart Chinese Medicine Dispensing and Verification System leverages barcode scanning, electronic scales, AI voice guidance, and lighting indicators to standardize dispensing processes, effectively reducing errors and enhancing medication safety and efficiency.


Key Highlights

  • Barcode verification for batch numbers and expiration dates

  • Multi-colored LED guidance

  • Automatic recording via electronic scales

  • Specialized decoction processing and complete decoction records

  • Bulk storage management and multi-user dispensing support

Service Data

  • Barcode verification

  • Warning and real-time notification mechanisms

  • Complete decoction records with batch monitoring

  • Automated error recording and analysis


Featured Outcomes

Near-miss TCM dispensing error rate decreased from 0.005% to 0.003% after implementation. 2.No dispensing errors reached patients, maintaining a rate of 0% throughout the study period.


Safety Outcomes

Weight Verification
Medication Retrieval Guidance
Standard Operating Procedure (SOP) Compliance Verification


Satisfaction

  • Overall satisfaction: 7.7/10(21 pharmacists surveyed)

  • Easy-to-use system

  • Facilitates staff training

  • Shortens learning curve

  • Enhances dispensing skills

  • Improves drug identification

  • AI voice alerts appreciated

  • Light guidance improves efficiency

  • Speeds up medication retrieval

  • Improves workflow efficiency

  • Reduces dispensing errors

  • Enhances medication safety

  • Reduces workplace stress

  • Creates safer work environment


International Achievements

  • 1 oral presentation at the 30th International HPH Conference

  • 3 poster presentations at the Taiwan Joint Conference of Pharmacy and Pharmaceutical Science


Benefits and Impacts

  • Committed to advancing medication safety in TCM practice.

  • The Smart TCM Dispensing Verification System enables pharmacists to perform dispensing tasks with greater accuracy and precision.

  • The project team received prestigious national awards, including the Benchmark Hospital for TCM Services designation and the NHQA Excellence Award.

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Medical Affairs &Services

Smart TCM Dispensing Verification System

The implementation of an innovative Smart TCM Dispensing Verification System improves dispensing efficiency, enhances pharmaceutical care quality, and strengthens medication safety.
Organization
Taipei City Hospital, Linsen, Chinese Medicine and Kunming Branch
Certification Year
2024、2025
Smart TCM Dispensing Verification System
Taipei City Hospital, Linsen, Chinese Medicine and Kunming Branch

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