The service categories of Love Workshop are: people with mental disabilities and people with intellectual disabilities.
The total service volume that Love Workshop can receive is: 14 cases.
Love Workshop uses baking operations and coffee sales as a medium to provide career reconstruction services for people with disabilities. We believe that "I am born with talents and must be useful." Through professionals' analysis of the abilities of case with disabilities, we arrange for case with disabilities at the appropriate location in the spirit of CRPD.
Since 2019, in line with the characteristics of the local industry, Love Workshop has joined the ranks of local tourism, leading people with disabilities to serve tourists, giving people with disabilities more opportunities for interpersonal contact, and promoting transfer services. Every year, 2-3 people with disabilities receive Successfully enter a supportive workplace, receive higher wages, and create better life value.
Career reconstruction and professional ethics
Professional knowledge and skills in career reconstruction (protected employment, job analysis, production capacity salary verification, employment consultation)
Characteristics and employment characteristics of people with disabilities
Emotional and behavioral management of services for people with disabilities
Job redesign theory and techniques (work process simplification, job adjustment, assistive device design, environmental transformation)
Writing career reconstruction achievement records
A total of 54 people will be served from 2022 to 2024.
From 2022 to 2024, a total of 8 people have successfully transferred to the general workplace.
The average satisfaction score of family members from 2022 to 2024 is 4.19 points.
The average satisfaction score of cases from 2022 to 2024 is 4.22 points.
The salary growth rate from 2022 to 2024 is 2.65%.
Business quality control meeting: such as fund execution ratio, order receiving status, production situation, discussion of complaint handling process, on-the-job education status tracking, CRPD service concept promotion, etc.
Supervision meeting: Supervise the client's service goals, career reconstruction strategy formulation, overall service process, and implementation of the CRPD spirit. The form includes group supervision and individual supervision to improve the service quality of professionals for people with disabilities.
External expert meeting: Two experts are hired to provide business guidance. The consulting directions include: product design, market analysis, product elimination, preservation and elimination, customer service, etc., for improve and protect the factory's business structure and achieve sustainable operations.
County government guidance team and evaluation: The Yilan County government conducts on-site inspections every six months to measure the results of the last inspection, current policy requirements, etc. to ensure the quality of factory services. The evaluation scores were all between first grade and excellent.
Love Sheltered Workshop integrates safety management into daily quality control. Monthly business meetings regularly review workplace incidents, operating procedures, complaint handling, staff training, and follow-up items from the Yilan County Government advisory team. External supervision is also conducted twice per month to review client service goals, vocational rehabilitation strategies, service processes, and implementation of CRPD principles. The workshop has appointed a Class C occupational safety and health supervisor to conduct hazard analysis in the baking and sales areas. Training is provided for risks such as burns or scalds from high heat, cuts, and crush injuries. If an accident occurs, emergency response, emotional support, medical referral, and family notification procedures are activated immediately. All staff members are covered by personal accident insurance. During 2024–2026, only one incident was recorded, which was a burn/scald injury; all other injury types were zero. The workshop also uses a standardized fermentation-level ruler, tool placement diagrams, and machine operation diagrams to reduce misjudgment and operational risks. The Yilan County Government conducts on-site inspections every six months and formal evaluations every two years. The workshop was rated Grade A in 2019 and 2023, and Excellent in 2021, demonstrating stable operation of its quality and safety mechanisms.
Love Sheltered Workshop conducts annual satisfaction surveys for sheltered employees and families, shares the results in family meetings, and follows up on gaps between employee and family perspectives through individual discussions. From 2018 to 2022, sheltered employee satisfaction increased from 4.11 to 4.29; family satisfaction ranged from 3.96 to 4.35, showing overall stability. After the service capacity was adjusted from 21 to 14 cases in 2023, the team strengthened individualized support and reduced production-related pressure. Employee satisfaction improved from 4.18 in 2023 to 4.22 in 2024, showing the positive effect of increased individual interviews and documentation in the vocational rehabilitation system. Family satisfaction declined in 2024 because the workshop actively promoted transition to supported employment and surveyed transition willingness, raising family concerns about post-transition support. In response, the workshop conducted individual family interviews and clarified that support would continue jointly with supported-employment specialists. The workshop successfully transitioned 2 cases in 2024 and 2 more by September 30, 2025. Since 2022, customer satisfaction has also been collected through Google Forms; 145 responses showed an average score above 4, between Satisfied and Very Satisfied.
Love Sheltered Workshop integrates vocational rehabilitation, sheltered employment, and transition to supported employment into a continuous care model of assessment, training, transition, and follow-up. This extends medical rehabilitation into community living and workplace participation.
From 2023 to 2025, 7 clients successfully transitioned to supported employment, accounting for 87.5% of all closed cases. The average monthly salary of sheltered employees increased from NT$5,761 to NT$6,723, representing a 16.7% growth and improving economic independence and quality of life for people with disabilities. After transition, the workshop continues follow-up support and counseling for at least 3 months to promote stable employment.
Through external visits, market events, and Mid-Autumn Festival promotion, the workshop further disseminates its vocational rehabilitation model, strengthens community understanding and corporate collaboration, and supports sustainable service development. This model has replicable value for community-based psychiatric rehabilitation and employment support.
