Post-discharge or post-op rehab; function loss from illness or aging; unable to self-care; or long-term bedridden, on dialysis, and with indwelling catheters needing nursing and daily life care.
The long-term care of Tzu-Chi may be needed by people of any age, although it is a more common need for senior citizens. Aged care in Tzu-Chi nursing home provides a variety of services which make our long-term care program is well reputed in Taiwan. The services are: Residential aged care Home care package, Community services Disability services and Pastoral care Flexible care Services such as: 1. Registered nurses manage resident care 24 hours a day, seven days a week. 2. 24 hour access to medical services. 3. Secure safe environment. 4. Single and shared room choices. 5. Intense community engagement--the community comes to Tzu-Chi (musician, community groups, schools etc.) 6. All hospitality services are performance on site. 7. Quality food and sensitivity to dietary requirements and preferences. With devoted, attentive staff, and strong ongoing links to the community, we aim to make a real difference by putting people first in everything we do. Our Person First approach means we tailor our care to suit people needs and preferences. This approach is provided to every resident in our nursing home .
Individualized bed-type selection.
Cross-disciplinary assessment completed within 24 hours.
Team evaluation of feasibility for returning home.
Digitalized workflow.
Customized meal services.
Rehabilitation professional team assessment.
Ward rounds.
Medication reconciliation.
Rehabilitation team assessment process.
Establishment of a nasogastric tube removal training process.
Home care assessment.
Application for long-term care resources.
Home environment assessment.
Within one week after returning home, conduct telephone follow-ups or home visits to monitor the client’s condition.
Establish indicators to monitor the home-return rate.
Waive out-of-pocket costs for care for vulnerable populations.
One-stop integrated long-term care services.
Number of approved beds: 450
Current number of admitted residents: 379
Home Return Rate in 2025: 73.68%
Nasogastric tube removal rate in 2025: 47.4%
Home Return rate in 2025: 73.68%
A collaborative effort involving a professional team of nurses, social workers, physical therapists, and medical professionals reduced the fall rate among nursing home residents from 0.29% to 0.09%.
Standardized procedures for the rehabilitation team's assessment and scheduling were established. 39.39% of residents showed significant improvement in their Activities of Daily Living (ADL) scores, with the average ADL score increasing from 27.6 to 50.9.
Through cross-team collaboration involving nurses, nutritionists, speech therapists, and home care providers, the nasogastric tube removal rate was 1.5%, and for residents undergoing swallowing training, the removal rate reached 10.3%.
Home Return Rate: There is no definition of "return-to-home rate" for nursing home residents in domestic or international literature. However, successful discharge to home is a core value highly valued by Taichung Tzu Chi Nursing Home. To continuously improve this goal, we have established the "Return-to-Home Rate" as a self-monitored quality indicator. The denominator consists of cases assessed by the team prior to admission who meet the recommended return criteria, including post-acute care (PAC) cases, strong family support systems, cases deemed discharge-feasible after care, potential for functional improvement, clear consciousness, and non-government-subsidized beds. The numerator represents residents who undergo functional training at the nursing home and successfully return home.
The family satisfaction questionnaire surveys five aspects, including the institution's environment, daily living care, health care, service attitude, and residents' rights. Established in 2014, it is conducted twice a year. The most satisfactory categories are: service attitude (average score: 91.02%), followed by the institution's environment (average score: 90.12%), and health care (average score: 88.19%).
As of 2025, the overall satisfaction rate was 91.72%; satisfaction with both service content and service attitude reached 93%.
Medical teams from various Veterans General Hospitals and Ministry of Health and Welfare hospitals visited the Taichung Tzu Chi Hospital's Post-Acute Care Center.
Won a Bronze Award in the 17th Health Quality Award (HQIC) Community Healthcare Group Competition for "Combined Approaches - Reducing Fall Rates Among Nursing Home Residents".
2017 Poster Excellence Award: Improving Nasogastric Tube Removal Rates in Long-Term Care Institutions through Cross-Team Communication and Standardized Swallowing Training Meals.
2016 Excellent Poster Award: Reducing Falls Among Nursing Home Residents.
2nd Place in the 1st Taichung Tzu Chi Hospital TQM Quality Control Circle Competition (2015).
Honorable Mention in the 2nd Taichung Tzu Chi Hospital TQM Quality Control Circle Competition (2016).
