SNQ Quality Mark

SNQ is built on evidence-based standards, setting trusted quality and safety benchmarks for healthcare, biomedical, health, and animal care services and products.

  • 9F, No. 508, Sec. 7, Zhongxiao E. Rd., Nangang Dist., Taipei City, Taiwan
  • +886 2 2655 7888
  • snq@snq.com.tw

About the National Quality Mark

  • Vision & Mission
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Certification Methods

  • Medical Service
  • Biomedical Product
  • Health Product
  • Animal Care & Products

SNQ Certified

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  • Quality Award Winners

International Certification

  • ICHOM PROMs
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SNQ Quality Mark
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Target Population

  • Cancer patients needing symptom, pain, and palliative care.

  • Caregivers needing care guidance and emotional support.

  • Cases requiring multidisciplinary coordination and social resource support.


Description

The Nursing Department of Changhua Show Chwan Memorial Hospital, established in 1980, has instituted several functional committees—including Quality Management, Education and Research, Human Resources, and Nursing Informatics—dedicated to advancing clinical care quality and administrative efficiency.

Our specialized cancer care units are guided by a "patient-centered" core philosophy, providing integrated care services that span diagnosis, treatment, chemotherapy support, and palliative care. By integrating smart healthcare systems and standardized protocols, we have enhanced both care efficiency and patient safety. Furthermore, we continuously strengthen our nursing staff's professional training and humanistic care capabilities. Through ongoing quality improvement and multidisciplinary collaboration, the Nursing Department demonstrates its deep-rooted expertise and professional commitment to the field of oncology care.


Key Highlights

  • Streamlined Experience: One-stop integrated outpatient design.

  • Uncompromised Safety: Closed-loop management for medication and blood transfusions.

  • Innovative Education: AI robots as clinical health assistants.

  • Precision Nursing: IT-enhanced Port-A-Cath safety protocols.

Service Data

Oncology Ward Service Volume (Annual Statistics)

  • Oncology Admissions: 1,284 patients/year

  • Chemotherapy Treatments Administered: 1,675 cases/year

  • Port-A-Cath Needle Insertions: 1,266 cases/year

  • First-Time Chemotherapy Patients: 46 patients/year


Featured Outcomes

  • Clinical Excellence (100% Treatment Completion Rate) Achieved a 100% completion rate for integrated treatment plans across major cancers, including:Nasopharyngeal, Lung, Liver, Colorectal, Cervical, and Endometrial cancers.

  • Patient Satisfaction Maintained a high standard of care with an average satisfaction score of 4.55/5.0 across all service dimensions during hospitalization.

  • Nursing Workforce Stability (Retention Excellence) The turnover rate of full-time registered nurses dropped significantly from 10% in 2022 to 0% in 2025.

  • New Hire Integration & Retention The 3-month turnover rate for new nursing staff plummeted from 75% in 2022 to 0% in 2025, demonstrating exceptional mentorship and onboarding success.


Safety Outcomes

  • Drastic Drop in Infection Rates: Port-A-Cath infection density reduced from 0.88‰ to 0.15‰.

  • Zero-Error Identification: Achieved 100% accuracy in identifying high-pressure resistant Port-A-Caths (up from 28.3%).

  • Flawless Chemotherapy Administration: 100% precision in medication delivery for every patient.


Satisfaction

  • Clinical Service Quality Maintained an exceptional average satisfaction score of 4.55 for service dimensions during hospitalization.

  • Ward Environment and Facilities Achieved an average score of 4.48 for ward environment and infrastructure excellence.

  • Discharge Process and Services Recorded a high satisfaction score of 4.62 for discharge procedures and related services.

  • Family Caregiver Experience Obtained a near-perfect average score of 4.92 in experience surveys conducted with patients' family members.


International Achievements

  • Case Study Publication: Medicina (Kaunas)Published in the SCIE-indexed journal Medicina (Kaunas).Citation Count: 1

  • Case Study Publication: Anticancer Research (Oct 2023)Published in the renowned oncology journal Anticancer Research.Citation Count: 7

  • Case Study Publication: Experimental Hematology & Oncology.Published in the high-impact journal Experimental Hematology & Oncology.Citation Count: 8


Benefits and Impacts

  • Infection Control: Reduced Port-A-Cath infection density to 0.15‰ through new skin-cleansing SOPs.

  • Smart Identification: Utilized IT integration to ensure 100% accuracy in Port-A-Cath safety management.

  • Injection Safety: Created an innovative Forearm Fixation Board to prevent chemotherapy extravasation.

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  2. SNQ Certified
  3. Certified Services & Products
  4. Nursing
Specialized Nursing

Integrated Cancer Care

A patient-centered model integrating smart healthcare, teamwork, and holistic care to provide nursing services from diagnosis and treatment to palliative care.
Organization
Show Chwan Memorial Hospital
Specialties/Units
Nursing Department
Certification Year
2025
Integrated Cancer Care
Integrated Cancer Care
Integrated Cancer Care
Show Chwan Memorial Hospital

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>97.6
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One-Stop Lung Cancer Screening & Care
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93.97
96
AI-Assisted Dementia Diagnostic System
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3,871
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Chronic Disease Case Management
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79.87
73.5
Seamless Intelligent AMI Care
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>97.6
100
One-Stop Lung Cancer Screening & Care
Show Chwan Memorial Hospital
93.97
96