The Primary Service Target Customer is the residents of South Taoyuan.
By utilizing information technology to integrate internal medical teams and external resources, we aim to strengthen the integrity and accessibility of pharmaceutical services. This will enhance the quality and efficiency of clinical pharmaceutical services, positioning us as the preferred, high-quality, and comprehensive clinical pharmaceutical service team in South Taoyuan, while also aspiring to be recognized as the medication mentors for the local community.
Human Resource Scheduling: Implements an innovative "tsunami warning" model and cashier-style support mechanism. Integrated dashboards, medical systems, and call systems trigger multi-stage staffing support via visual and auditory alerts.
Chemotherapy Capacity: Links dashboards, transport, and cancer center systems to activate preparation support using prominent visual prompts. Enables real-time tracking of drug preparation stages and emergency protocols.
Medication Flow: Integrates dashboards and medical transport systems for real-time prescription statistics by nursing station, enabling tracking of all medication flows and operational stages.
Inventory Management: Connects dashboards, medical systems, and smart cabinets for visual replenishment alerts. Generates real-time restock lists and enhances batch and expiration management for controlled drugs.
Medication Handover: Connects dashboards, labels, cloud forms, and messaging apps for multi-channel status reporting, ensuring standardized communication and quick information lookup.
Specialized Health Education: Syncs dashboards with pharmacist schedules for fast reference and creates multi-channel platforms for immediate, specialized health education.
Human Resource Scheduling: Based on big data statistics and analysis, the support thresholds for phases one and two are set at differences of 30 and 40 respectively.
Chemotherapy Capacity: Three indicators for chemotherapy preparation:•Completion rate within time limits for outpatient chemotherapy: Number of outpatient chemotherapy cases completed within 1.5 hours／Total outpatient chemotherapy cases•Completion rate before specific deadlines: Number of outpatient chemotherapy cases prescribed before noon and completed by 1:30 PM／Total outpatient chemotherapy cases prescribed before noon•Completion rate before specific deadlines for inpatient chemotherapy: Number of inpatient chemotherapy cases prescribed before 3 30 PM and completed by 5 PM／Total inpatient chemotherapy cases prescribed before 3:30 PM
According to the Specificity of controlled drugs, the occurrence of mixed dispensing events is set at zero
Average waiting time reduced to 3 minutes 35 seconds (49.51% decrease from 2023)
Peak period average waiting time reduced to 4 minutes 1 second (56.86% decrease)
Peak period average drug dispensing items increased from 114 to 163 items (42.98% increase)
Outpatient chemotherapy timely completion rate improved by 44.69%
Inpatient chemotherapy timely completion rate improved by 25.53%
Drug flow inquiry time reduced by 80.86%
Emergency pharmacy cabinet restocking time reduced by 71.64%
Controlled substance smart cabinet restocking time reduced by 45.10%
Medication near-miss events decreased by 55.2% (compared to same period last year)
Average near-miss events for Jan-Jun 2024 decreased by 55.2%
Waiting time complaints reduced from 6 cases to 0 cases (100% decrease)
Significant reduction in hospital administrative management risks
Personnel safety ensured
Asset safety ensured
Medication safety ensured
Human resource scheduling: 88% or above
Drug condition handover: 88% or above
Chemotherapy capacity: 88% or above
Drug flow: 88% or above
Inventory status management: 88% or above
Specialty pharmaceutical education: 88% or above
Average satisfaction rate across 6 dimensions: 88% or above
Presentations at the Taiwan Joint Conference of Pharmacy and Pharmaceutical Sciences:
Analysis of Benefits from Implementing Tsunami Warning Models and PX Mart Support Mechanisms in Pharmaceutical Human Resource Scheduling (2024PE-E047)2.Effectiveness Analysis of Using Pharmaceutical Dashboards to Improve Chemotherapy Preparation Processes at a Regional Teaching Hospital (2024PE-F119)3.Preliminary Exploration into the Effectiveness of Pharmaceutical Dashboard-Driven Inpatient Pharmacy Medication Flow Management Systems (2024PE-E046)4.Effective Control Over Intelligent Medication Cabinet Inventory and Controlled Substance Batch Management Using Pharmaceutical Dashboards (2024PE-E045)5.Real-Time Medication Handover Management Utilizing Pharmaceutical Dashboards Integrated with Cloud Platforms and Communication Software (2024PE-E044)6.Enhancing Quality of Specialized Pharmaceutical Health Education Services Through Pharmaceutical Dashboards and Instant Messaging Software (2024PE-E043)
Win-win situation created for hospital management, patients, and staff
Increased pharmaceutical operation control
Improved patient satisfaction with medical services
Enhanced staff recognition of friendly workplace
Increased staff recruitment and retention (Successfully recruited 3 pharmacists since 2024, zero turnover)
Significantly reduced workload for medical staff
Substantially reduced patient waiting times
Significantly decreased complaint cases
Significantly reduced hospital administrative management risks
Multiple synergistic effects on medication safety
6 research papers accepted for presentation at 2024 Clinical Pharmacy Conference
