• Older adults aged 65 and above

• Indigenous people aged 55 and above

• People with dementia aged 50 and above

• People with physical or mental disabilities and functional impairments

• Individuals with long-term care needs in rural and remote areas

• Family members and caregivers with high caregiving burden

This project promotes an integrated long-term care model for rural and remote areas with quality as its foundation, focusing on enhancing care accessibility and strengthening local support capacity.

Wofu Home Care Services has long been deeply rooted in New Taipei City and Taipei City, supported by a well-established, systematized quality management framework, including standardized operating procedures (SOPs), interdisciplinary team collaboration, and comprehensive digital management systems.

Building on this foundation, the organization proactively undertakes responsibility for rural long-term care by establishing a day care center in Gongliao District and integrating community-based service centers with home care services to provide one-stop, coordinated care.

Through partnerships for transportation support, real-time case assignment, and progress monitoring mechanisms, service continuity is ensured. This enables older adults in rural areas to receive long-term care services of quality comparable to those in urban settings, realizing an integrated care model that balances safety, quality, efficiency, and social responsibility.

• Established standardized operating procedures to systematize care quality

• Integrated home care, day care, reimbursement, and HR systems to enhance efficiency

• Addressed high-risk and complex cases through interdisciplinary case conferences

• Proactively established the only day care center in a rural area to bridge care gaps

• Coordinated transportation resources to ensure uninterrupted rural services

• Implemented real-time visual dashboards to dynamically monitor caseloads and service quality

• More than 1,900 clients served annually

• Continuous growth in caseload from 2023 to 2024

• Uninterrupted operation of rural day care services

• 4–6 community outreach activities conducted annually

• 88 new cases developed in 2024

• Average service satisfaction score of 4.42 out of 5

• 26 second-hand assistive devices successfully matched

• Over 4,000 service participations in disability prevention programs

• Improved completion rate of care plans within three days

• Year-on-year improvement in service initiation timeliness

• Functional status maintenance rate exceeding 70%

• Satisfaction survey response rate above 85%

• Average service satisfaction score of 4.42

• 100% implementation rate of standardized operating procedures

• 100% pass rate for care staff technical competency assessments

• Full implementation of digital management systems

• 100% pass rate for care staff technical competency assessments

• Zero reported major adverse events

• Regular monitoring and management of high-risk cases

• Immediate reporting and handling of service irregularities

• 100% coverage rate of standardized operating procedures

• Risk cases reviewed through interdisciplinary meetings

• Regular inspections of fire safety and environmental safety

• No major complaints reported during service delivery

• Average service satisfaction score of 4.42 out of 5

• Satisfaction survey response rate exceeding 85%

• Year-on-year increase in “very satisfied” responses

• Predominantly positive feedback from family members

• Stable service retention rate

• Negative feedback addressed through timely improvement actions

• Service model aligned with international long-term care quality frameworks

• Quality management systems aligned with international standards

• Digital care workflows consistent with global trends

• Rural integrated care model with international reference value

• Continuous advancement toward international quality standards

• Established a systematized quality management model for long-term care

• Enhanced accessibility and continuity of care in rural areas

• Promoted the implementation of interdisciplinary integrated care practices

• Strengthened consistency in care service quality

• Reduced service interruptions and care-related risks

• Supported the sustainable operation of the long-term care system

• Provided a replicable integrated care model