50 people receiving combined services for the Disability and those with dementia

Location: First floor, Arts and Culture Zone, Taoyuan District (Located on the first floor of a residential area, 100-ping square floor plan with a recessed front area, wheelchair-friendly, and extremely convenient for getting in and out of vehicles)

Registration Date: September 7, 2021, Taoyuan City Government Registration No. 1110028342

Approved Capacity: 50 people requiring mixed services for the disabled and those with dementia

Services Offered: Senior day care center, home care services

Staffing: 1 Long-Term Care Center Director, 1 nurse, 7 caregivers

• Responsibility-based Care Method: Establishing Work Processes and Clearly Defining Responsibilities.

• Seating Allocation for Seniors: Cases are evenly distributed based on seniority and density.

• Items Organized by Color-coded Zones: Enhancing cognitive abilities and fostering a sense of belonging.

• Meal Preparation Allocation: Six types of meals are prepared and delivered within an average of 15 minutes.

• Transportation and Seating Charts: Routes and seating are arranged according to needs and capabilities.

• High-Standard Fire Safety, Virus-Filtering Air Purifiers, Environmentally Friendly Fireproof and Safe Building Materials, Brushless Toilets, RO Water Purification, Product Traceability, AEDs

• Complete Records from Long-Term Care Institutions (Vital Signs, Cross-Disciplinary Activities, Activity Records, Nutrition, Sleep, and Excretion Status)

• Synchronized Line Connection with Families

• Jingyi Silver Age Care Center (Taoyuan District): 3 day care centers, 1 home care service

• Baoping Comprehensive Long-Term Care Institution (Day Care Center): Approved capacity: 50 people providing mixed services for the disabled and those with dementia

• Turnover rate: 200% in 2022 → 32.29% in 2023 (due to the implementation of the responsibility-sharing and support system) → 11.11% in 2024

• Length of service ratio: Over one year: 71.43%; Over two years: 57.14%

Decrease in abnormal events: Simplified and specialized work allows for greater familiarity and speed in completing tasks, and a greater focus on caring for elders, resulting in a significant reduction in abnormal events, from 6 in the previous year to only 2 this year.

• Customer satisfaction: 99% (113-year average)

• Service staff satisfaction: 97% → 99%

• Environment and equipment satisfaction: 96% → 100%

• Transportation and pick-up service satisfaction: 100% → 99%

• Service content satisfaction: 93% → 99%

• Overall caregiver job satisfaction: 96.3%

• Employee happiness index average score: 73.5 points

• Reduce caregiver stress, thereby lowering turnover and creating a stable environment.

• Help seniors become familiar with the center and increase satisfaction.

• Reduce turnover, increase satisfaction (case family/caregiver/happiness indicators), and reduce abnormal events.