Taoyuan International Airport Traveller and Employee

Based on ICAO requirements, international airports must provide emergency medical care and patient evacuation capabilities. With the Airport Council International (ACI) projecting continued passenger growth in the Asia-Pacific region, Taoyuan International Airport—an important regional hub—plays a key role in safeguarding the health and safety of travelers and airport staff. Since 2002, Taoyuan International Airport Corporation has commissioned Landseed International Hospital to operate the“Taoyuan International Airport Medical Center.” The center provides 24/7 medical services across Terminal 1, Terminal 2, and the North Concourse of the new Terminal 3, delivering airport healthcare including travel medicine, infectious disease control, outpatient care, and emergency response services. With over 20 years of service, the team has received multiple awards, including the 2017 National Biotechnology and Medical Care Quality Award (Bronze Medal, ranked first nationwide), the 2021 Pandemic Response Award, the 2022 SNQ National Quality Label for “Pioneering a New Era of Comprehensive International Airport Nursing” (only airport nursing team awarded), and the 2025 Harvard Business Review Digital Transformation Award for its “Smart Mobile Emergency Medical Care System” (only medical institution recognized). Landseed International Healthcare is committed to advancing smart airport medicine, strengthening international collaboration, and enhancing Taiwan’s global healthcare visibility.

• One-stop medical services in airport with comprehensive ground-to-air connectivity.

• 24/7 on-site emergency medical services.

• Frontline guardian of border for epidemic prevention. 4. Asia's only ground-to-air international medical transport services.

• Establish a premier training base for professional. 6.Provide travel medicine clinics and vaccination services, including immunizations for Yellow Fever, Meningococcal Meningitis, Japanese Encephalitis, Polio, Typhoid, Rabies, MMR, and other multi-type vaccines.

• Ambulance transfer service.

• Smart airport clinic.

• Over 150,000 emergency medical dispatches and more than 240,000 outpatient and emergency services since 2002.

• Rapid Response: An average on-site arrival time in 7.7 minutes.

Annual customer satisfaction rates exceeding 90%.

• Achieved a 100% pass rate in the medical evaluation for designated port core capacities under the International Health Regulations (IHR).

• Received the Merit Award in the 2025 Occupational Safety and Health Outstanding Contractor Selection Program.

• Received the Merit Award in the 2025 Airport Partners Sustainability Action Competition (Enterprise Group).

Annual customer satisfaction rates exceeding 90%.

• The only healthcare institution in Taiwan to pass the IHR (International Health Regulations) core capacity evaluation for designated ports.

• The only medical provider in Asia delivering a complete ground-to-air international medical transport service.

• The only healthcare institution in Asia providing comprehensive and continuous medical care.

• Taiwan’s only international airport medical institution awarded the National Quality Symbol for pioneering comprehensive international nursing services.

• The only healthcare institution in Taiwan to receive the 5th Harvard Business Review Digital Transformation Award for the Taoyuan International Airport Intelligent Mobile Emergency Medical Care System.

• Certified under ISO 30401 Knowledge Management System.

• The only healthcare provider in Asia offering diversified and integrated healthcare services.

• Established an educational platform providing clinical training opportunities for medical and nursing students. 2. Enhanced traveler health services through travel medicine education programs.

• Developed the Taoyuan International Airport Smart Mobile Emergency Medical Care System.

• Held the Asia-Pacific Airport Medical Center Forum. 5. Acted as a leading airport in promoting health promotion initiatives.