Victims of domestic violence and child abuse who seek medical treatment and injury assessments at E-Da Hospital.

A compassionate healthcare environment and victim-friendly follow-up protocols were established for victims of domestic violence and child abuse. Active encouragement and appointment tracking were implemented to improve post-discharge follow-up attendance. To reduce barriers to care, the hospital’s social service fund provided a waiver for the first follow-up visit. Furthermore, an interdisciplinary team approach was adopted to develop a coordinated follow-up care model, ensuring continuity of care and promoting the physical and psychological well-being of victims.

• "E-Da Healthcare Social Care Appointment and Follow-up Fee Waiver Certificate," with proactive appointment scheduling by Emergency Department physicians

• First follow-up visit fee waiver funded by the hospital’s social service fund

• Designated the Family Medicine and Pediatrics Departments as the primary follow-up care providers .

• Incentive program for Emergency Department (ED) physicians to promote proactive follow-up appointment scheduling .

• Dedicated and private environment for forensic medical examination and injury documentation

• QR code–based health education resources

• Multilingual educational materials for immigrant victims of domestic violence.

• Social worker-led post-discharge telephone follow-up and safety monitoring for high-risk victims.

【Outpatient Follow-Up Rate Among Victims of Domestic Violence (E-Da Hospital) 】

2021: 20/70 cases = 28.6%

2022: 14/53 cases = 26.4%

2023: 31/83 cases = 37.3%

2024: 39/90 cases = 43.3%

2025 (Jan-Jun): 13/33 cases = 39.4%

2026 (Jan-Mar): 5/14 cases = 35.7%

【Outpatient Follow-Up Rate Among Victims of Child Abuse (E-Da Hospital)】

2021: 34/66 cases = 51.5%

2022: 52/84 cases = 61.9%

2023: 31/83 cases = 37.3%

2024: 25/48 cases = 52.08%

2025 (Jan-Jun): 7/20 cases = 35%

2026 (Jan-Mar): 15/24 cases =62.5%

【Changes in the Outpatient Follow-Up Rate Among Victims of Domestic Violence After Program Implementation】

2021: 28.6%

2022: 26.4%

2023: 37.3%

2024: 43.3%

2025:35.8%

2026 (Jan-Mar): 35.7%

【Changes in the Outpatient Follow-Up Rate Among Victims of Child Abuse After Program Implementation】

2021: 51.5%

2022: 84.4%

2023: 61.9%

2025: 53.1%

2026 (Jan-Mar): 62.5%

• Emergency alarm system

• Security surveillance system

• Multi-functional examination and consultation room

• Dedicated and private environment for forensic medical examination and injury documentation

The Protection Team Continuously Encourages Domestic Violence Victims to Attend Follow-up Appointments Miss Lian was injured on her face and limbs by her cohabiting boyfriend and was accompanied by the police to our hospital for injury assessment and treatment. After the emergency team assisted with the assessment and treatment, she was scheduled for a follow-up appointment in family medicine the following week. However, on the day of her appointment, the family medicine physician noticed that Miss Lian did not attend as scheduled, so her case was referred to a social worker for follow-up. After the social worker contacted Miss Lian, it was discovered that she was considering seeking further medical attention to assess her recovery. However, as a person from an economically disadvantaged background with limited education, she was unfamiliar with medical knowledge and processes, feared going to the hospital alone, and was reluctant to spend money on medical care due to difficulties in affording basic needs. Upon understanding Miss Lian's situation, the social worker proactively assisted her in rescheduling her family medicine appointment. On the day of her appointment, the social worker accompanied her to the consultation and discussed the subsequent treatment plan with the family medicine physician. As a result, Miss Lian was evaluated by the physician and referred to a psychiatric specialist to address her physical and mental well-being.

• Poster Presentation at the BMJ International Forum on Quality and Safety in Healthcare (2019)

• Gold Award (Child Protection Community Category), Ministry of Health and Welfare (MOHW) Child Protection Team Quality and Effectivesness Program

• Pediatric Rising Star Award, 10th Taiwan Children’s Healthcare Contribution Awards (Raising Children Medical Foundation)

• First Place, Medical Care Category, E-Da Hospital Quality Improvement Competition

• Annual Health Bureau Evaluations for Domestic Violence, Sexual Assault, and Child Protection Services:

• Passed:2016–2018 , 2020, 2024

• Distinction(特優): 2019, 2023

• Excellence (優等):2025

• Quarterly meetings of the Domestic Violence and Child Protection Task Force (four meetings annually)

• Average of more than 9 training hours per staff member annually, exceeding Health Bureau requirements

• Outpatient follow-up rate among victims of domestic violence significantly exceeded the national average (National: ~2.5-2.6% vs. E-Da Hospital: ~10.5-10.6%)

• Outpatient follow-up rate among victims of child abuse significantly exceeded the national average (National: ~1.1-1.9‰ vs. E-Da Hospital: ~21.1-40%)