SNQ Quality Mark

SNQ is built on evidence-based standards, setting trusted quality and safety benchmarks for healthcare, biomedical, health, and animal care services and products.

  • 9F, No. 508, Sec. 7, Zhongxiao E. Rd., Nangang Dist., Taipei City, Taiwan
  • +886 2 2655 7888
  • snq@snq.com.tw

About the National Quality Mark

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Certification Methods

  • Medical Service
  • Biomedical Product
  • Health Product
  • Animal Care & Products

SNQ Certified

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International Certification

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SNQ Quality Mark
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Target Population

Established ESG teams and training to drive green collaboration cost-effectively, creating a healthcare sustainability model with 22 awards and global certs like ISO, GRI, TCFD, and energy management.


Description

  • Organizational Development:Established the Office of Sustainability Development to coordinate medical, nursing, allied health, and administrative departments, ensuring hospital-wide implementation of sustainability goals.

  • Talent Development:Launched specialized training for physicians, nurses, allied health staff, and administrative managers, training 42 sustainability experts. Enhanced employee and community awareness through structured courses, medical forums, and screensaver campaigns.

  • Cross-Domain Innovation:Encouraged planners to propose unit-level initiatives, fostering interdisciplinary collaboration. Key projects include the operating room HVAC energy-saving initiative and Taiwan’s first zero-waste experimental medical forum.

  • Sustainability Advocacy:Conducted stakeholder surveys, published sustainability reports, launched a dedicated webpage, and utilized digital bulletin boards and social media to maximize community engagement and sustainability impacts.

  • Anticipated Results:Between 2022 and 2024, the hospital secured 24 sustainability awards (e.g., NHQA, SNQ) and achieved multiple international certifications, including ISO 14064-1, GRI, AA1000, and ISO 50001, ensuring long-term professional energy and practice management.


Key Highlights

  • Number of Cross-Disciplinary Sustainability Experts Trained: 42

  • Participation in Internal and External Sustainability Forums and Seminars: 9 events

  • Number of TMS-Related Courses Offered: 30 courses, with over 7,898 participants

  • Sustainability Projects Planned and Managed: Over 20 projects

  • Sustainability Awards Received (2022–2024): 24 awards

  • Certifications Achieved and In Progress:

  • ISO 14064-1: Achieved

  • GRI & AA1000: Achieved

  • ISO 50001: Achieved

  • ISO 14067: In progress

  • Sustainability Reports Published: 2022, 2023

  • Development and Maintenance: Sustainability development webpage, social media platforms, electronic bulletin boards, screensavers, greenhouse gas inventory system, and energy management system.

Service Data

  • Organizational Development:Established the Office of Sustainability Development to coordinate medical, nursing, allied health, and administrative departments, ensuring hospital-wide implementation of sustainability goals.

  • Talent Cultivation:Launched specialized training for physicians, nurses, allied health staff, and managers, cultivating 42 experts to lead innovation. Built a hospital-wide education system to enhance employee and public awareness through courses, forums, and screensaver campaigns.

  • Cross-Domain Innovation:Encouraged planners and managers to propose unit-level initiatives, fostering interdisciplinary collaboration. Key milestones include the operating room HVAC energy-saving project and Taiwan’s first zero-waste experimental medical forum.

  • Sustainability Engagement:Conducted regular stakeholder surveys, published sustainability reports, and launched a dedicated website section. Utilized digital bulletin boards, screensavers, and social media to engage external communities and expand impact.

  • Anticipated Results:Received 25 honors between 2022 and 2025, including Sustainability Awards, NHQA Featured Centers, and SNQ National Quality Marks. Achieved ISO 14064-1, GRI, AA1000, SASB, TCFD, and ISO 50001 certifications, continually optimizing energy management for long-term professionalism.


Featured Outcomes

  • Interdisciplinary Sustainability Talents Trained:45 professionals

  • Internal & External SustainabilityForums/Seminars Attended:13 events

  • TMS-Related Courses Launched:34 courses, with 11,122 participants

  • Planned & Monitored Sustainability Projects:33 initiatives

  • Sustainability-Related Awards Received (2022-2024):25 honors

  • Completed & Ongoing Certifications:ISO 14064-1 (Passed), GRI & AA1000 (Passed), ISO 50001 (Passed), ISO 14067 (In Progress)

  • Sustainability Reports Published: 2022, 2023, and 2024editions

  • Systems Established & Maintained:Official website sustainability section, social media platforms, digital bulletin boards, screensaver campaigns, greenhouse gas inventory system, and energy management system.


Safety Outcomes

  • Greenhouse Gas Inventory System:Implemented a public welfare carbon inventory computing platform to achieve scientific carbon emission monitoring and support data-driven decision-making.

  • ISO Standards Management:Achieved ISO 14064-1 and ISO 50001 energy management certifications while progressively implementing ISO 14067 carbon footprint standards to ensure data accuracy and standardization.

  • Sustainability Planners:Trained 45 hospital-wide sustainability planners through professional programs, ensuring their deep involvement and driving execution efficiency in internal sustainability projects.

  • Resource Integration:Fostered high-efficiency collaboration across hospital departments through digital platforms, medical technology, resource sharing, and cross-functional teamwork, ultimately enhancing quality and safety.


Satisfaction

TMU Hospital has demonstrated excellence in sustainable development and employee well-being. Through its continued commitment to advancing smart healthcare and developing a green hospital, the hospital actively puts ESG principles into practice. In addition, TMU Hospital offers comprehensive employee benefits and fosters a healthy, supportive workplace, resulting in an overall employee satisfaction rate of 94% for its training programs.


International Achievements

  • 2025AMEE(The Association for Medical Education in Europe):Poster, Advancing Teaching and Research Without Waste: TMUH Sustainable Healthcare Forum (Zero-Waste Experimental Medicine

  • 2025IHF(International Hospital Federation):Oral, Operating Room HVAC Energy Efficiency Project


Benefits and Impacts

  • Energy Saving Results:From 2019 to 2023, cumulative electricity savings reached NT$26.4 million. In 2024, electricity costs were reduced by NT$1,228,450, achieving an energy-saving rate of 2.05%, which exceeds the historical average of 1.9%.

  • Carbon Management Progress:With 2023 as the baseline year, the carbon emissions stood at 18,459 tonnes of $CO_2e$. Against an annual reduction target of 791 tonnes, the hospital eliminated 211 tonnes of $CO_2e$ through equipment upgrades and approximately 800 tonnes of $CO_2e$ through anesthesia optimization. This total reduction of 1,011 tonnes of $CO_2e$ accounted for 5.19% of total emissions, successfully meeting the annual net-zero target. In 2024, emissions dropped to 17,027.37 tonnes of $CO_2e$—a further reduction of 1,432.04 tonnes (7.76% decrease) compared to the previous year, exceeding the annual net-zero target for two consecutive years.

  • Resource Utilization:Reclaimed 11,463 units (tons) of rainwater and RO water in 2024.

  • Social Impact & Funding: Published Social Return on Investment (SROI) reports for three healthcare projects and compiled a donation annual report. These initiatives enhanced the hospital's brand image, attracted donations and partnerships, and fostered a mutually beneficial cycle for both healthcare and sustainability.

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Sustainable Healthcare

Building a Sustainable Hospital Future

Established ESG teams and training to drive green collaboration cost-effectively, creating a healthcare sustainability model with 22 awards and global certs like ISO, GRI, TCFD, and energy management.
Organization
Taipei Medical University Hospital
Specialties/Units
Sustainability and Green Healthcare Department
Certification Year
2024、2025
Building a Sustainable Hospital Future
Taipei Medical University Hospital

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