Provide the people with convenient and accurate pain health education information through the online platform.

People who have pain-related concerns, or patients who are going to undergo surgery and have questions about postoperative pain.

The goal of the Department of Anesthesiology at China Medical University Hsinchu Hospital is to build a patient-centered medical environment. Through the careful tracking of each surgical patient by the case managers of anesthesia department, the information of anesthesia safety can be provided to the patients and their families with the online platform.

In order to expand the scope of services and allow the public to maintain high-quality and uninterrupted care in each process from outpatient diagnosis, waiting for hospitalization, preoperative preparation, surgery, postoperative recovery, and even discharge tracking, and popularize the concept of pain, the department of anesthesiology has set up a pain education online platform to allow the people to obtain pain-related information in real time and save the time of medical personnel in repeating education. For further questions, one-to-one online education is provided through communication software and providing personalized services. The saved medical resources can be used more effectively, and the efficiency of hospital service and people’s quality of life will be improved.

More than 20 people's questions were responded and successfully solved by one-to-one online service.

The platform currently has more than 150 users. Among them, 100% use the automated FAQ response service, while 30% receive one-on-one online consultation.

The platform provides patients with accurate preoperative and postoperative pain management education, achieving a 100% patient safety compliance rate and a 0% adverse event rate.

Patients who chose self-paid postoperative analgesics through the education platform reported a 95% satisfaction rate with pain relief effectiveness after surgery. In addition, 98% of patients were satisfied with the effectiveness of the one-on-one online consultation service in resolving their concerns.

The intelligent database's answers are based on common clinical questions and physicians' professional advice. Anesthesiologists and case health education specialists regularly discuss and update the database. Instant responses are provided by nationally certified case health education specialists with extensive clinical experience. They collaborate with anesthesiologists to provide accurate health education information.