general public, medical personnel, and quarantined persons under the pandemic

In 2021, the COVID-19 global pandemic continues to rage all over the world, and we start to cope with the community spread of COVID-19 in Taiwan. The physical and mental health of Taiwanese people is surely facing a huge challenge. As the clinical psychology department at Taoyuan Psychiatric Center (one of the most important psychiatric centers in Taiwan’s north area), it is our responsibility to look after the mental health of Taiwanese people without increasing any risk of infection.

We organize the specific model (D-E-C-O-V-I-D), including delivering love and care, applying E-services, comprehensive care, obtainable information, vivid care, individualized resources, and distance services in quarantine. Therefore, we focus on the needs of the general public, medical personnel, and quarantined persons under the pandemic, and deliver comprehensive mental care through online manners.

We increase the accessibility of mental health resources by developing more online, distance services. We provide comprehensive mental care to meet the needs of the general public, medical personnel, and quarantined persons. The telemental services we provide strengthen the resilience of Taiwanese people under the COVID-19 pandemic and facilitate our society to maintain or regain its proper function.

"D-E-C-O-V-I-D" Innovative Psychological Adjustment Service

1. Three Key Target Groups for Mental Care

Stabilizing the minds of the public.

Caring for the mental health of employees.

Nurturing the well-being of those in quarantine.

2. Seven Diverse Care Channels

Reassurance Handbook.

Taoyuan Psychiatric Center Reassurance Station on Facebook.

Employee Reassurance Service.

Employee Comfort Service.

Employee Stability Service.

Quarantine Trilogies Video Series.

Remote Counseling Services.

3. Seven Key Concepts:

Delivering Love and Care

Applying E-Services

Taoyuan Psychiatric Center has embraced cloud-based mental health services, including online psychological care initiatives. For example, the Facebook "Peach Healing Reassurance Station" shares psychological knowledge and support with the general public. For employees, resources such as comfort letters, helplines, and Google Forms provide mental health assistance.

Comprehensive Care

Offering all-around support for individuals in their various social roles ensures proper care both in the workplace and daily life.

Obtainable information

Understanding that individuals may only have time to de-stress after work, resources such as the Facebook reassurance station and cloud-based materials are available anytime and anywhere. Remote counseling services were also approved.

Vivid care:The service adapts to the needs of different groups:general public,employees,quarantined individuals.

Individualized Resources

Distance Services in Quarantine

I. Nationwide Mental Health Care

1. Updates on the FB Reassurance Station Fan Page:

The page continues to update and revise its posting frequency dynamically. To date, 210 posts, including articles and videos, have been published, attracting 1,639 followers—a steady growth compared to the previous year.

2. Innovative Care Services:

 Hosted service experiences integrating smart healthcare with mental health to enhance public awareness of psychological well-being.

 Pioneered Taiwan's first one-stop service combining psychological check-ups with physical health examinations, conducting three events that served 109 individuals, achieving a satisfaction rate of 4.74 out of 5.

 Delivered sleep education seminars to corporations, schools, and senior care centers, providing accurate information and the latest insights on sleep hygiene. A total of six seminars were held, with a satisfaction rate of 4.29 out of 5.

II. Reassurance Services for Healthcare Professionals in Psychiatric Institutions:

1. Provided various care services:

 99 submissions to the employee reassurance mailbox and "comfort notes."

 416 stress tests conducted.

 30 psychological counseling sessions completed.

2. Continued refining promotional materials, which are made available for use by healthcare networks and affiliated professionals.

I.Maintaining Existing Employee Support Channels

These include employee counseling, employee health promotion programs, employee mailboxes, the employee reassurance hotline, and the FB Reassurance Station fan page.

II.Enhancing Accessibility through Digitalization

Providing comprehensive, individualized care for the public and offering diverse and enriched psychological knowledge tailored to current events.

III.Increasing Proactive Care Across Channels

Innovations include Taiwan's first one-stop psychological and physical health check-up service, sleep education seminars for corporations, schools, and communities promoting quality sleep and health education, and body movement activities integrating smart healthcare with psychological services.

IV.Integration of Internal and External Resources

•Strengthening interdepartmental collaboration within the institution and cross-agency cooperation externally.

•Enhancing resource integration with the Northern Psychiatric Medical Network and co-creating high-quality psychological health promotional materials.

•Building horizontal connections across departments, visiting neighborhood and community mental health centers for resource integration and care initiatives.

V. Participating in the 2023 Innovative Service Competition

Promoting and publicizing innovative psychological adjustment services to hospitals at all levels.

VI.Contributing to the Compilation of the "Post-Pandemic Renewal" Publication

Published 148 social media posts
Grew the account to 1,472 followers
Generated 330,553+ total impressions
Achieved 93,200+ reach on the highest-performing post
Averaged 2,500+ impressions per post
Received 11,572 total likes

Overall service satisfaction: 81.4% of respondents were satisfied or very satisfied.

I. General Public:

1. Facebook " Taoyuan Psychiatric Center Reassurance Station" Fan Page:

 Regular quarterly discussions to set the direction and goals for promotional content.

 Flexible additional discussion sessions to address challenges or issues as they arise.

 Irregular satisfaction surveys.

2. Reassurance Handbook:

 Designed to meet the individual needs of different quarantine and isolation categories.

 Jointly developed, discussed, revised, and formatted by team members.

II. Employees/Healthcare Personnel:

1. Reassurance Services – Care Mailbox:

 Establishing a service database.

 Monitoring usage rates of service channels and resource utilization.

2. Comfort Services – Employee Health Promotion:

 Regular implementation of stress relief group activities, accompanied by satisfaction surveys.

 Conducting annual mood thermometer screenings, satisfaction surveys, and assessments of willingness to utilize services.

3. Stability Services – Diverse Employee Care:

 Integrating health check-ups with activity satisfaction and intention surveys.

 Providing new employees with information on Employee Assistance Programs (EAPs) and verifying their understanding of the program content in person.