SNQ Quality Mark

SNQ is built on evidence-based standards, setting trusted quality and safety benchmarks for healthcare, biomedical, health, and animal care services and products.

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About the National Quality Mark

  • Vision & Mission
  • Review Committee
  • Certification Schedule

Certification Methods

  • Medical Service
  • Biomedical Product
  • Health Product
  • Animal Care & Products

SNQ Certified

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  • Certified Organizations
  • Quality Award Winners

International Certification

  • ICHOM PROMs
  • NSF Certification

Quality Focus

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SNQ Quality Mark
繁中
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EN

Target Population

Persons with mental illnesses holding a major illness card or individuals with physical and mental disabilities classified as Category 1 in the disability handbook.

 


Description

  • Train and enhance self-care abilities to delay and prevent functional decline, maintaining quality of life and dignity.

  • Provide pre-employment assessments, training, supported employment, and counseling, to improve social adaptation skills.

  • Build normalized, family-like, and community-based residential services.

  • Offer diverse rehabilitation models to enhance the ability for independent living and self-management.

  • Promote peer support services to foster interactions resembling family relationships.


Key Highlights

This community is based on UK therapeutic community standards and integrates all service programs into a unified system. Guided by the P.O.W.E.R. framework and four core pillars—Dignity, Vocational Rehabilitation, Active Living, and Empowerment—it develops a H.O.M.E. model where capable members contribute and older members receive lifelong support. H – Human Dignity: Promotes self-care, structured living, social participation, and community engagement to support independence, learning, and quality of life. O – Occupational/Vocational Rehabilitation: Enhances physical and mental functioning through training, supported employment, job coaching, cognitive rehabilitation, and life-skills development to prevent decline and promote social reintegration. M – Meaningful Active Living: Encourages positive health behaviors and participation in social, cultural, and recreational activities to strengthen well-being, resilience, and community connection. E – Empowerment: Strengthens self-determination through resident participation, shared decision-making, emotional support, family communication, and spiritual or reflective activities. Together, these elements create an integrated care system that combines rehabilitation, employment, housing, and social support. The H.O.M.E. model fosters a community where people contribute according to their abilities, receive appropriate care when needed, and live with dignity, purpose, and belonging throughout their lives.

 

Service Data

Annual Health Check: Staff health check rate reached 100%. Residents completed 100% of annual blood tests, X-rays, and ECGs. Cancer screening included breast, cervical, colorectal, and oral screenings, with several abnormal cases under follow-up; one breast cancer case received successful surgical treatment and continued care. 2. Infection Control: Hand hygiene compliance exceeded 95%. Annual infection control training was fully completed. PPE compliance reached 100%. Vaccination rates were high for COVID-19, influenza, and pneumococcal vaccines. 3. Incident Prevention: Incident rate was 0.11%. CPR and fire evacuation drills were conducted regularly. RCA reviews and preliminary analyses were completed, and all staff passed BLS competency checks. 4. Satisfaction: Resident satisfaction averaged 4.05, indicating overall satisfaction.


Featured Outcomes

  • Service Benefits:

  • Number of caregivers completing training: 21 people

  • Number of residents in group homes: 13 people

  • Community meals held and participation: 20 times / 96 people

  • Number of people employed in the community: 28 people

  • Palliative care willingness: 1 person

  • Occupational Rehabilitation:

  • Cognitive rehabilitation group: 44 people

  • Mindfulness group: 313 people

  • Weight loss group: 89 people

  • Job training: 918 people

  • Therapeutic activities: 3,770 people

  • Oral hygiene and dressing training: 1,306 people

  • Bathing training: 828 people

  • Foot care: 1,344 people

  • Various Group Activities:

  • High-care group: 36 people

  • Mosquito cinema: 122 people

  • Mindfulness group: 336 people

  • Family discussion meetings: 119 people

  • Return home shuttle service: 101 people

  • Regional reunion meetings: 217 people

  • Night market outing: suspended due to the pandemic

  • Day trips: 43 people

  • Leisure activities: 3,223 people

  • Holiday events / Sports day: 1,579 people


Safety Outcomes

COVID-19 confirmed cases: 49 (0.03%). Influenza confirmed cases: 55 (0.03%). Incident rate: 0.11%.


Satisfaction

Resident satisfaction: 4.05 (satisfied). Employer satisfaction: 4.63 (satisfied). Trainee job training satisfaction: 4.05 (satisfied).


International Achievements

The comparison of the harmonious therapeutic community with similar domestic peer institutions and international therapeutic communities (e.g., supporting data).


Benefits and Impacts

  • Environmental Equipment:

  • An environmental cleanliness checklist is in place, with regular environmental disinfection and strict implementation of infection control policies. Equipment maintenance cards and inspection forms are used to ensure the regular servicing of instruments and equipment. The emergency vehicle, fire extinguishers, suction devices, and wound change carts are all inspected on a fixed monthly schedule.

  • Medical Quality:

  • Long-term care TCPI (Therapeutic Community Performance Indicators) monitoring (e.g., supporting data)

  • Abnormal event reporting system

  • Infection control reporting system

  • Ward quality audit items: Long-term care medication administration, hand hygiene techniques, hand hygiene equipment, patient identification, fall prevention, environmental hygiene inspections, meal service process audits

  • Enhancing resident care satisfaction: Regular resident satisfaction surveys are conducted, and adjustments are made based on residents' satisfaction levels with various aspects of care. Improvement measures are discussed in meetings.

  • Process improvements: Revisions of various manuals, including 2 procedural documents, 5 guidelines, and 31 standards.

  • Staff education and training: Nursing staff receive more than 40 hours of internal and external education/training per year, while caregivers receive over 20 hours of education/training per year.

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Specialized Medical Services

Community Rehabilitation for Psychiatric Disability

Develop a "never-aging" model to build a community where individuals can remain strong and useful in their youth and have support in their old age.
Organization
Yuli Hospital Ministry of Health and welfare
Specialties/Units
Psychiatric Therapeutic Community
Certification Year
2022、2023、2024、2025
Community Rehabilitation for Psychiatric Disability
Yuli Hospital Ministry of Health and welfare

Other Certified Items

HOPE L.I.F.E. in Yuli Hospital : The hope life span in occupational rehabilitation and recovery in chronic psychiatric patients
Yuli Hospital Ministry of Health and welfare
>1,500
>200,000
Addiction Treatment
Yuli Hospital Ministry of Health and welfare
>97
83
Community Living Support for Psychiatric Recovery
Yuli Hospital Ministry of Health and welfare
100
11
HOPE L.I.F.E. in Yuli Hospital : The hope life span in occupational rehabilitation and recovery in chronic psychiatric patients
Yuli Hospital Ministry of Health and welfare
>1,500
>200,000
Addiction Treatment
Yuli Hospital Ministry of Health and welfare
>97
83