SNQ – Symbol of National Quality

SNQ is built on evidence-based standards, setting trusted quality and safety benchmarks for healthcare, biomedical, health, and animal care services and products.

  • 9F, No. 508, Sec. 7, Zhongxiao E. Rd., Nangang Dist., Taipei City, Taiwan
  • +886 2 2655 7888
  • snq@snq.com.tw

About

  • Vision & Mission
  • Review Committee
  • Certification Schedule

Application

  • Medical Service
  • Biomedical Product
  • Health Product
  • Animal Care & Products

SNQ Certified

  • Certified Services & Products
  • Certified Organizations
  • Quality Award Winners

International Certification

  • ICHOM PROMs
  • NSF Certification

Quality Insights

  • Apply for Certification →
Organized by|Research Center for Biotechnology and Medicine PolicyOperated by|Broadway International Standards Co., Ltd.© 2026 Broadway International Standards Co., Ltd. All rights reserved.Privacy Policy
SNQ – Symbol of National Quality
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Aging Health & Long-Term Care

Recognizing products, services, and solutions for middle-aged and older adults that excel in promoting physical and mental health, enhancing living independence, and improving care quality.

Application Regulations

Scope of Application

Applications must be submitted by a single institution for one service, technology, process, project or product.

Regulatory Compliance

Applications must comply with all relevant laws and regulations, and shall not involve false claims, infringement, counterfeiting, or violations of intellectual property rights.

Application Documents

All submitted documents and supporting reports must be true and accurate. Any falsification or misrepresentation will lead to disqualification or revocation of certification; the applicant will be barred from reapplying for three years and will bear full legal liability.

Data Handling

SNQ and the review committee are obliged to maintain confidentiality of application materials. However, all submitted documents, attachments, and physical products will not be returned, regardless of review outcome.

Refund Policy

Once the review process has commenced, application fees are non-refundable, regardless of withdrawal or disqualification.

Mark Authorization

Upon official notification, certified applicants must sign the "SNQ Mark License Agreement" before being formally authorized to use the SNQ mark and its related identifiers.

  1. Home
  2. Application
  3. Aging Health & Long-Term Care

Subcategories & Criteria

Eligibility:Providing distinctive and integrated services tailored to aging or long-term care needs.
Evaluation Criteria & Weighting:
  1. Company Operation (10%)
  2. Review basic corporate information including company name, establishment date, person in charge of the company, capital, business scope, etc.
    Assess company vision, management team, workforce, organizational quality system, current business operations and overall organizational performance.
    Evaluate market strategy, positioning, scale of operations, sales achievements, market share, and competitiveness.
    Review social recognition and contributions to public welfare initiatives.
  3. Service Features (20%)
  4. Evaluate service scope, target groups and development objectives.
    Assess service uniqueness, integration of hardware/software, market segmentation and competitive strengths.
    Review established intake, service delivery, and closure procedures.
    Review volume of services delivered and completion rates.
  5. Application Impact (20%)
  6. Explain the benefits of the service for the target audience or users.
    Evaluate domestic and international market positioning, advantages, and differentiation.
    Review current or projected market scale and growth potential.
    Include satisfaction levels regarding hardware and software, service model, individual cases, and family feedback.
  7. Quality Management (25%)
  8. Outline case service workflows, mechanisms for improving hardware and software, and emergency management procedures.
    Describe disaster response processes, procedures for handling accidents or disputes, and staff roles and responsibilities.
    Explain complaint channels, handling procedures, and customer service systems.
    Confirm compliance with ISO, NCC, etc.
  9. Safety (25%)
  10. Review auditing systems for hardware and software, management measures, staff training, and acceptance procedures.
    Provide records of violations within the past three years (if none, state "None").

Application Timeline

Online Application
May – August
Exact dates are set in each year's call for applications.
Document Submission
End of August
Submit all required documents by the deadline
Review & Evaluation
September – November
Eligibility check, document review, presentation, and the final committee decision.
Results Announced
December
Results are announced, and certified applicants sign the SNQ Mark License Agreement, valid from January 1 to December 31 of the following year.
Renewal
July – September (following year)
Renewal applications and all required documents must be submitted at least three months before certification expires. Renewal applicants may also enter that year's National Biotechnology & Medical Care Quality Award.

Application Documents

Applies to|Pharmaceuticals, Traditional Chinese Medicines, Medical & Healthcare Devices, Clinical Support Services & Products, Smart Health Technology, Aging Health & Long-Term Care, Nutritional Health, Cosmetics, Epidemic Prevention Products, and Animal Care Services & Products categories

Application Steps

  1. 1
    Apply Online

    All applications are submitted online. Click "Apply for Certification" at the top of this page to begin.

  2. 2
    Complete the Form and Download Templates

    Log in to the SNQ Application Portal to complete the application form and download the required templates.

  3. 3
    Pay and Upload

    Pay the application fee and upload the required materials. Your application is complete once SNQ confirms receipt.

Required Materials

  1. 1
    Application Consent Form

    Complete the online form, print it, and stamp it with the institution's official seal and the legal representative's seal (or have it signed by an authorized representative). Then scan it and upload it as a PDF.

  2. 2
    Application Plan

    Prepare the plan using your category's template and upload it as an unencrypted PDF. All content must be complete and backed by supporting evidence.

  3. 3
    Photos and Logo

    (1) 3–5 photos (jpg or png, at least 1000 × 750px in 4:3 landscape, 300dpi or higher). Product entries must include a background-removed hero photo, centered and scaled so the product is fully visible with no part of it clipped by any edge; other close-up shots are exempt from this rule. Technology or service entries should show the theme, workflow, features, and team; nutritional health products additionally require close-ups of the packaging and labeling. (2) Applicant logo (jpg or png, 300dpi or higher).

  4. 4
    Product Samples (10 units)

    Provide 10 samples with complete inner and outer packaging identical to what is sold on the market; if multiple specifications exist, submit 10 of each. Deliver in person or by registered mail to "1F, No. 508, Sec. 7, Zhongxiao E. Rd., Nangang Dist., Taipei 115 - SNQ Administrative Team". (Skip if no physical product exists; for oversized products, contact the coordinator to confirm the arrangement.)

Application Fees

Products
NT$100,000per item

Pharmaceuticals, Traditional Chinese Medicines, Medical & Healthcare Devices, Clinical Support Services & Products, Smart Health Technology, Aging Health & Long-Term Care, Nutritional Health, Cosmetics, Epidemic Prevention Products, and Animal Care Services & Products categories.

  • Applications that do not pass review (including ineligibility or failure at any stage, excluding revisions) will receive a refund within 30 days of the result announcement, after deducting NT$30,000 for administrative and review fees. Nutritional health products run in two application rounds; entries rejected in the first round may reapply for the second round after improvements, to encourage quality improvement.

  • Series product bundle applications are priced at NT$120,000 for two items, plus NT$20,000 for each additional item. Failed applications are refunded after deducting NT$30,000 for administrative and review fees.

Review Process

1
Eligibility Check
Verify eligibility, category, and completeness of submitted materials.
2
Document Review
Reviewers assess applications based on defined criteria; comments provided for applicant response.
3
Presentation Review
Review committee presentation meeting and Q&A; scoring by criteria and weightings; results determine shortlist for site visits.
4
Final Decision
The committee finalizes certification results and selects the winners of the National Biotechnology & Medical Care Quality Award.

Review & Authorization

Result Notification & Mark Authorization

SNQ notifies applicants of the review results by formal written letter each December and publishes the certified list on the SNQ official website. Each certified applicant must sign the "SNQ Mark License Agreement" with SNQ before the certified item may officially use the SNQ mark.

Sampling & Audits

  • After the announcement, SNQ randomly inspects the quality and mark usage of certified items through market channels; any violation of applicable regulations or significant quality defect will result in revoked mark authorization, with full legal responsibility borne by the applicant.

  • SNQ conducts unscheduled on-site visits or paper reviews of manufacturing facilities; for factories located overseas, alternative measures beyond on-site visits are defined.

Renewal

Application Timeline

Renewal opens each July so certified items can show that their quality is maintained. Renewal applications and all required documents must be submitted at least three months before certification expires (by September 30).

Validity of Renewal

An approved renewal extends the right to use the SNQ mark and to take part in SNQ promotional programs. Renewed certification is valid from January 1 to December 31 of the following year.

Quality Award Eligibility

Renewal applicants may also enter the current year's National Biotechnology & Medical Care Quality Award under that year's rules.

Failure to Renew

If no renewal application is submitted by the deadline, the right to use the SNQ mark ends when certification expires, and the item can no longer be renewed.

Renewal Fees

The renewal fee is NT$20,000, or NT$30,000 if you also enter the current year's National Biotechnology & Medical Care Quality Award. Fees are non-refundable, even if the renewal or award entry is unsuccessful.

Overview

What is Evaluated:

Quality control and safety standards, manufacturing process audits, product efficacy, innovation, and market influence.

Who Can Apply:

Registered enterprises and institutions (including manufacturers, importers, and agents).

Why It Matters:

Enhance trust in aging care solutions, promote innovation in long-term care services, ensure safety and quality, and expand domestic and international market influence.