SNQ Quality Mark

SNQ is built on evidence-based standards, setting trusted quality and safety benchmarks for healthcare, biomedical, health, and animal care services and products.

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  • Medical Service
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SNQ Quality Mark
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Target Population

Facilities such as community-based residential long-term care institutions, welfare institutions for persons with physical and mental disabilities, and nursing homes.


Description

Puzi Hospital serves residents of community-based residential long-term care institutions, welfare facilities for persons with disabilities, long-term care centers, nursing homes, and similar organizations through the establishment of a “Community Institutional Responsive Service Network.” This network offers comprehensive care planning that covers outpatient and inpatient services, discharge preparation and transitions, post-acute care, as well as connections to home-based functional rehabilitation, home nursing, physician home visits, and other community health services. Puzi Hospital provides a seamless, one-stop, integrated model of compassionate and comfortable care for both community and institutional settings, delivering preventive health services, slowing functional decline, and promoting the overall health and well-being of older adults.


Key Highlights

  • The first rural-based comprehensive and forward-thinking rehabilitation program in Taiwan.

  • Application of intelligent healthcare remote monitoring in nursing home and acute care at home, as well as hospice palliative care.

  • Community Institutional Responsive Service Network, seamless communication.

Service Data

  • Number of interactions via communication software: over 600 per month

  • Rural-based comprehensive and forward-looking rehabilitation care: 15 person-visits per year

  • Provides comprehensive care for 319 individuals per year.


Featured Outcomes

  • Successfully reduced the number of hospital visits by nursing home residents by 732 per year.

  • Provided 623 ambulance transport services per year for rural residents


Safety Outcomes

  • Aim to maintain an overall infection density below 0.1‰ at nursing home care.

  • Hand hygiene procedure accuracy and compliance rates among audited staff at nursing homes exceeded 94%.


Satisfaction

  • The overall service satisfaction of nursing homes and residents' families reached 91.9%.

  • Medical transportation services improvement achieved a satisfaction rate of 96%.


Benefits and Impacts

  • Transportation service in responsive service network leverages the flexibility of on-demand transport to improve access to medical care. The hospital continues to seek more diverse and adaptable services to create a friendly, welcoming, and barrier-free environment.

  • Forward-looking rehabilitation program and integrated inpatient care provide comprehensive care services, alleviating both the caregiving and financial burdens of family members during hospitalization, which received highly positive feedback.

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Community Health & Outreach

One-Stop Community Institutional Care

Establish an instant communication platform by leveraging a network of community organizations to respond to needs.
Organization
Puzi Hospital, Ministry of Health and Welfare
Specialties/Units
Ministry of Health and Welfare Puzi Hospital Community Health Center
Certification Year
2025
One-Stop Community Institutional Care