Food Business Operator
Taichung citizens
The Taichung City Food and Drug Safety Bureau was established in 2018. Comprising six divisions and three offices, it is the first dedicated food and drug safety authority of its kind in the country. This project aims to develop a mobile smart food safety inspection system to replace traditional inspection methods. By introducing information-based management, it will strengthen internal cross-departmental coordination and case progress monitoring, streamline administrative procedures, maintain a digital audit trail, and ensure that inspection results are delivered to businesses in real time and proactively made available to the public for consultation.
Replacing traditional inspection models with digital management to strengthen internal cross-departmental coordination and case progress monitoring, streamline administrative workflows, maintain digital records, and facilitate administrative handover and subsequent big data analysis
Mobile food safety digitisation – real-time inspection recording and data transmission to enhance administrative efficiency and strengthen food safety management
Inspection results are delivered in real time, with electronic records and pre-printed notices of rectification within a specified timeframe issued on-site, replacing traditional official documents
Introduction of cloud-based Internet of Things (IoT) concepts, integrated with the central data chain
Utilisation of the PDCA cycle to continuously optimise mobile inspections, and establishment of the ‘Smart Governance Task Force for Food and Drug Safety’
The only health authority in the country to have received multiple honours and accolades, serving as a national benchmark
65,000 inspections conducted annually
At least 35,000 inspection results proactively disclosed annually
At least 2,000 notices of corrective action issued annually
100% implementation rate following system rollout; all adoption targets met
Full compatibility with electronic forms
All inspection records successfully transferred
All inspection results successfully submitted
Ranked first nationwide in inspection capacity
Implementation of smart mobile inspections saves 4 days per completed routine inspection case
100% data transfer success rate
100% adoption rate of electronic forms
100% real-time delivery rate for audit records and notices of corrective action
92% of residents support the publication of inspection and sampling results for food establishments
94% of residents agree that the “Food Safety GIS Zone” website enhances transparency regarding food safety information
Over 80% of residents are satisfied with the city’s food safety management
Survey conducted by: Hwa Wei Marketing Research Co., Ltd. (February–March 2021)
40 working days saved per person per year
19,440 fewer sheets of paper used annually, equivalent to 350 kilograms of carbon emissions
$200,000 in postage costs saved annually
Visits from health bureaus in three counties and cities for benchmarking
