Older adults, people with disabilities, wheelchair users, and families needing accessible transport, stair-climbing support, medical visits, rehab, or social outings.
Taiwan Accessible Vehicles provides integrated accessible mobility services by combining wheelchair-accessible vehicle transportation with stair-climbing assistance. The service supports older adults, people with disabilities, and wheelchair users in safely going out for medical visits, rehabilitation, social activities, family trips, and group outings. Through one-stop coordination, families no longer need to arrange transportation and stair-climbing support separately, reducing caregiver burden and service gaps. With standardized procedures, professional training, pre-service safety assessments, and satisfaction feedback mechanisms, the team delivers safe, reliable, and compassionate mobility support. The goal is to help people with mobility challenges leave home with confidence, regain independence, participate in society, and live with dignity.
Integrates wheelchair-accessible vehicle transport with stair-climbing assistance, offering one-call, one-stop door-to-door mobility support.
Uses a two-dimensional safety assessment based on the service environment and passenger condition, with risk-based staff assignment.
Establishes standardized procedures covering consultation, booking, environmental assessment, dispatch, stair-climbing support, transport, and follow-up care.
Service staff receive training in accessible vehicle operation, stair-climber use, CPR, assistive devices, and transfer skills, combining technical expertise with empathy.
Continuously improves service quality through satisfaction surveys, complaint handling, incident reporting, and feedback-based training.
Extends beyond medical visits and rehabilitation to social outings, family trips, and institutional group activities, improving quality of life for people with mobility challenges.
Between May 2024 and June 2025, the organization successfully delivered a cumulative total of 11,088 transportation service trips.
The fleet size expanded from 10 to 20 vehicles, significantly enhancing service capacity. Monthly service volume increased from 560 trips in May 2024 to over 3,000 trips per month by June 2025, demonstrating sustained operational growth.
Based on 500 valid responses collected through customer satisfaction surveys, the overall satisfaction rate reached 100%, reflecting a high level of service quality and user confidence.
11,088 Cumulative Service Trips Completed
28,690 Accessible Transportation Trips Provided
100% Growth in Fleet Size
Peak Monthly Service Volume of 3,736 Trips
500 Valid Customer Satisfaction Surveys Collected
100% Overall Customer Satisfaction Rate
17 transport safety indicators
14.5 hours pre-service safety training
6.5 hours stair-climber training
11.5 hours annual in-service training
Daily pre-trip safety checks
Monthly equipment inspections
Quarterly incident review meetings
Stair-climber checked every 3 months
Real-time incident reporting system
Pre-service risk assessment
Full liability insurance coverage
500 valid QR Code survey responses collected
Overall satisfaction reached 100%
Over 90% willingness to book again
100% agreement on driving safety
100% agreement on service process
100% agreement on staff professionalism
100% agreement on booking process
100% satisfaction with consultation
100% satisfaction with stair-climber safety
100% satisfaction with stair-climber comfort
100% satisfaction with service attitude
100% overall service satisfaction
Follow-up calls collect user feedback
Complaints are recorded and tracked
Feedback supports training improvement
