SNQ Quality Mark

SNQ is built on evidence-based standards, setting trusted quality and safety benchmarks for healthcare, biomedical, health, and animal care services and products.

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  • +886 2 2655 7888
  • snq@snq.com.tw

About the National Quality Mark

  • Vision & Mission
  • Review Committee
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Certification Methods

  • Medical Service
  • Biomedical Product
  • Health Product
  • Animal Care & Products

SNQ Certified

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  • Certified Organizations
  • Quality Award Winners

International Certification

  • ICHOM PROMs
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Quality Focus

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SNQ Quality Mark
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Target Population

  • Gradually aging psychiatric patients

  • Residents who are increasingly elderly or whose daily functioning is declining

  • Residents of remote areas in the southern district of Hualien


Description

​History & Yuli as a Second Home ​Originally caring for veterans, this hospital transitioned into a home for refractory psychiatric patients. Due to chronic symptoms and weak family support, returning to society is difficult. Most residents spend their lives here, making Yuli Town their true second home. ​Interdisciplinary Care & Rehabilitation ​The 266-bed psychiatric nursing home provides integrated care via a cross-functional team of physicians, nurses, therapists, and social workers. Job training is also offered to help aging residents maintain functions and rebuild self-confidence. ​Innovation & End-of-Life Dignity ​Supported by the main hospital's full medical specialties, the facility features key innovations for the aging population: ​Smart Mattresses: Enhancing comfort and care monitoring. ​Hospice Choices: Respecting autonomy by promoting advance palliative care, ensuring residents can conclude their lives with peace of mind.


Key Highlights

  • Feature 1: Integrated and continuous care

  • Feature 2: Create a friendly rehabilitation training environment

  • Feature 3: Accessible cross-disciplinary care services

  • Feature 4: High-quality nursing information system

  • Innovation 1: Advance palliative care and life-support medical choice plans

  • Innovation 2: Establish a unique agricultural and pastoral task force

  • Innovation 3: Independent physical therapy rooms

  • Innovation 4: Introducing smart technology-assisted care services

Service Data

  • A total of 266 beds

  • 15 nurses, 42 care workers, 2 doctors, 3 social workers, 1 nutritionist, 2 psychologists, 2 occupational therapists, and 1 physical therapist

  • Additionally, there are physicians from internal medicine, surgery, rehabilitation, traditional medicine, discharge preparation services, and home care nurses providing joint care

  • The workbook includes 55 standard operating procedures

  • Infection control workbook: 21 standard operating procedures

  • Featured Execution Rate—Integrated and continuous care

  • Use of acute care and palliative care: 0.60%

  • Unique execution rate—creating a friendly rehabilitation training environment

  • Participation in rehabilitation training: 17%

  • Unique execution rate—accessible cross-disciplinary care services

  • Infection rate: 1.26‰

  • Unique execution rate—high-quality nursing information system

  • Fully Implementing Smart Technology - Smart Mattress, Usage Rate: 100%


Featured Outcomes

  • The hospitalization rate for unplanned transfers to acute wards dropped from 1% in 2018 to 0.24% in 2025.

  • The participation rate in rehabilitation work training increased from 17% in 2018 to 91.9% in 2025.

  • The infection rate dropped from 1.26 ‰ in 2018 to 0.77 ‰ in 2025.

  • The fall rate dropped from 0.02% in 2018 to 0.01% in 2025.

  • The incidence of pressure ulcers dropped from 0.3% in 2018 to 0% in 2025.

  • Applied for the Ministry of Health and Welfare's Excellence Program for Quality Improvement of Residential Service Institutions in 2021~2023, successfully passed and received a subsidy of 1 million.

  • In 2024~2025, applied for the Ministry of Health and Welfare's Residential Care Quality Incentive Program, successfully approved, and received a subsidy of 1.04 million.


Safety Outcomes

  • The hospitalization rate for unplanned transfers to acute wards dropped from 1% in 2018 to 0.24% in 2025.

  • Participation rate in rehabilitation work training increased from 15.7% in 2018 to 91.9% in 2025.

  • The infection rate dropped from 1.26 ‰ in 2018 to 0.77 ‰ in 2025.

  • The fall rate dropped from 0.02% in 2018 to 0.01% in 2025.

  • The incidence of pressure ulcers dropped from 0.3% in 2018 to 0% in 2025.


Satisfaction

  • Satisfaction of service recipients

  • Average overall satisfaction rate from 2018 to 2025 was 92.7%

  • Year 107: 85.51%

  • 2019: 86.52%

  • 2020: 95.53%

  • Year 110: 89.54%

  • Year 111: 98%

  • Year 112: 95%

  • Year 113: 95.5%

  • Year 114: 96%


International Achievements

  • Visitor numbers from various countries

  • From 2013 to 2025, a total of 236 people from 49 countries came to observe and learn

  • Year 102: 4 countries, 8 people

  • 2014: 6 countries, 11 people

  • Year 104: 8 countries, 18 people

  • Year 105: 11 countries, 46 people

  • Year 107: 3 countries, 36 people

  • Year 108: 6 countries, 51 people

  • From 2020 to 2022, visits were suspended due to the COVID-19 pandemic

  • Year 112: 4 countries, 30 people

  • Year 113: 3 countries, 16 people

  • Year 114: 4 countries, 20 people


Benefits and Impacts

  • Farming and pastoral teams grow a variety of crops, with the proceeds used to pay resident incentives and event expenses

  • After the introduction of smart mattresses, the incidence of falls and pressure ulcers decreased

  • The main campus' Yuli Nursing Home and Fenglin campus have also fully implemented smart mattresses

  • The Veterans and Dependents' Foundation filmed the "Family - Yuli Chuanfang" microfilm premiere series in March 2022

  1. Home
  2. SNQ Certified
  3. Certified Services & Products
  4. Nursing
Nursing HomeNational Biotechnology and Medicine Care Quality Award: 2022 bronze

The psychiatric care home care model

Unique agricultural and pastoral work teams
Organization
Taipei veterans General Hospital, Yuli Branch, Psychiatric Nursing Home
Certification Year
2022、2023、2024、2025
The psychiatric care home care model
The psychiatric care home care model
The psychiatric care home care model
The psychiatric care home care model
The psychiatric care home care model