• Food Business Operator

• Taichung citizens

The Taichung City Food and Drug Safety Bureau was established in 2018. Comprising six divisions and three offices, it is the first dedicated food and drug safety authority of its kind in the country. This project aims to develop a mobile smart food safety inspection system to replace traditional inspection methods. By introducing information-based management, it will strengthen internal cross-departmental coordination and case progress monitoring, streamline administrative procedures, maintain a digital audit trail, and ensure that inspection results are delivered to businesses in real time and proactively made available to the public for consultation.

• Replacing traditional inspection models with digital management to strengthen internal cross-departmental coordination and case progress monitoring, streamline administrative workflows, maintain digital records, and facilitate administrative handover and subsequent big data analysis

• Mobile food safety digitisation – real-time inspection recording and data transmission to enhance administrative efficiency and strengthen food safety management

• Inspection results are delivered in real time, with electronic records and pre-printed notices of rectification within a specified timeframe issued on-site, replacing traditional official documents

• Introduction of cloud-based Internet of Things (IoT) concepts, integrated with the central data chain

• Utilisation of the PDCA cycle to continuously optimise mobile inspections, and establishment of the ‘Smart Governance Task Force for Food and Drug Safety’

• The only health authority in the country to have received multiple honours and accolades, serving as a national benchmark

• 65,000 inspections conducted annually

• At least 35,000 inspection results proactively disclosed annually

• At least 2,000 notices of corrective action issued annually

• 100% implementation rate following system rollout; all adoption targets met

• Full compatibility with electronic forms

• All inspection records successfully transferred

• All inspection results successfully submitted

• Ranked first nationwide in inspection capacity

• Implementation of smart mobile inspections saves 4 days per completed routine inspection case

• 100% data transfer success rate

• 100% adoption rate of electronic forms

• 100% real-time delivery rate for audit records and notices of corrective action

• 92% of residents support the publication of inspection and sampling results for food establishments

• 94% of residents agree that the “Food Safety GIS Zone” website enhances transparency regarding food safety information

• Over 80% of residents are satisfied with the city’s food safety management

• Survey conducted by: Hwa Wei Marketing Research Co., Ltd. (February–March 2021)

• 40 working days saved per person per year

• 19,440 fewer sheets of paper used annually, equivalent to 350 kilograms of carbon emissions

• $200,000 in postage costs saved annually

• Visits from health bureaus in three counties and cities for benchmarking