The very elderly.
Individuals with limited mobility.
Individuals with physical or mental disabilities.
Long-Term Care Cases.
TRIHealth Transportation Team has been established in Taipei and New Taipei City for many years, deeply cultivating the accessible transportation market and fully facilitating convenient connections between local medical care providers and individual clients. We operate with safety as our highest guiding principle. To expand diversified and integrated services, by early 2025, we will integrate both horizontal and vertical services, including stair climbers for long-term care transportation, making travel more convenient for the elderly and reducing waiting times between different service providers. We treat every senior and patient we transport as if they were family, providing the most sincere care and service.
Our core service principles include providing comprehensive medical services (All-in-One Services), fostering cross-industry integration and alliances within the long-term care sector, and driving innovative research and development through collaboration between industry and academia. These efforts aim to enhance Taiwan's integrated medical, elderly care, and rehabilitation services. Our future vision is to operate as a social enterprise that promotes "integrated services for the elderly" while adhering to ESG sustainability strategies.
The Long-Term Care 3.0 transportation and assistive device services integrate barrier-free solutions, enabling seniors to move safely between floors and seamlessly connect with welfare vehicle transportation services. This approach truly allows them to "start from their doorstep" for medical appointments, rehabilitation, or daily outings. Aspiring to be a model social enterprise that promotes age-friendly cities in Taiwan and continuously implements sustainability goals, the fleet has now fully transitioned to electric vehicles, achieving a "zero carbon emissions, zero exhaust" green commitment that aligns with ESG principles and sustainable development. Actively addressing the needs of age-friendly travel services, the company has also partnered with its chain of pharmacies to create a "Mobile Pharmacy Service System." Seniors only need to inform the driver of their prescription requirements, and the information is simultaneously transmitted to the pharmacy, where a pharmacist prepares a "medication package" for the senior to conveniently pick up at the nearest pharmacy. By integrating additional medical resources and innovative technologies—from transportation and assistive devices to medication and daily care—a more comprehensive and accessible health support system for seniors will be established.
Number of people notified: 55,000
Number of people served: 36,000
Ride service: 38,000
Assistive device service: 3,600
Government achievement rate: 120%
System import rate: 90%
Successful ride rate: 87%
Ride cancellation rate: 13%
Vehicle dispatch rate: 100%
Abnormal Event Rate: 5.4%
Traffic Violation Rate: 4.1%
Vehicle Failure Rate: 23%
Accident Severity Index (EPDO): 0%
Customer Service: 91%
Very Satisfied Service Attitude, Response Speed, Appointment Process, Complaint Handling, Telephone Service. Long-Term
Care Vehicle: 90%
Very Satisfied Vehicle Appearance, Cleanliness, Driving Comfort, Vehicle Model, and Convenience.
Driving Service: 96%
Very Satisfied Punctuality, Service Attitude, Ride Procedure, Driving Experience, and Driver's Appearance.
To enhance service quality, minimize complaints, and ensure regulatory compliance, we strive to achieve the "five zero indicators": zero emissions, zero accidents, zero breakdowns, zero complaints, and zero occupational injuries.
Zero Emissions: Reduce carbon emissions by implementing electric vehicles, promoting carpooling, adopting staggered work schedules, and utilizing AI-powered vehicle management systems to optimize fuel consumption.
Zero Accidents: Reduce traffic accidents through regular training and education programs.
Zero Breakdowns: Minimize the occurrence of breakdowns by conducting regular vehicle inspections.
Zero Complaints: Decrease the number of complaints by providing regular training for customer service representatives and drivers, focusing on etiquette and communication skills.
Zero Occupational Injuries: Reduce the frequency of accidents by promoting the use of public transportation and conducting regular occupational safety awareness campaigns.
