We serve veterans, their dependents, and the general public,focusing primarily on residential care for seniors and nursing care for the elderly.
Through five innovative service models, we realize the goals of "health enhancement & active aging," "disability reduction & successful aging," and "aging in place & dignified end-of-life." Our approach ensures seniors are not merely recipients of care but are empowered to live authentically, reshape their social roles, and reclaim their self-worth.
Key technologies:
Applying smart technology to enhance care efficiency and quality.
Featured highlights:
Building a long-term care institution that integrates "humanistic care" and "smart long-term care".
Innovative service models:
"Sustaining honor & inheriting the veteran spirit."
"Reablement & emotional healing: delaying frailty."
"Smart integration, intelligent care."
"Community symbiosis & co-creation: an age-friendly environment."
"Holistic life fulfillment & a dignified departure."
Outpatient services: 29,468 visits; Rehabilitation services: 17,444 visits
Medical rounds: 5,333 visits
Pharmaceutical consultations: 5,350 cases
Socialization and diversified activities: 916 sessions, 26,770 participants
Legacy art programs: 26 sessions, 1,082 participants
Health exercise and clubs:
Health exercise programs: 90 sessions, 2,350 participants
Senior health club: 28 sessions, 297 participants
Carrying forward veterans' love: created a "corridor of memories" and "gratitude tree" (yong-en tree) ，and introduce Intergenerational interaction.
Non-pharmacological therapies: effectively improved residents' neuropsychiatric symptoms while enhancing cognition and social interaction.
Application of smart fiber-optic sensor mats: reduced the number of falls and unplanned hospitalizations.
Revitalizing the campus: transformed spaces, beautified the environment, and successfully lobbied for a stop on bus route 83, creating an age-friendly environment.
Palliative & hospice care: enrolled 30 cases, conducted 339 home visits, and assisted 20 residents in passing away peacefully at home (aging in place).
Quality indicators:
All six major quality indicators remained below established thresholds (with the exception of the pandemic period).
Risk management:
The completion rate for health examinations reached 100% for new hires, existing staff, and residents.
1. Overall resident satisfaction rate: reached 82.4%.
2. Satisfaction with self-reliance support & reablement:
Convenience: 94%
Helpfulness: 100%
Overall satisfaction: 93%
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Promoting self-reliance support & reablement: achieved 'zero restraints' and 'zero bedridden rate,' with outcomes superior to both domestic and international benchmarks.
Influenza vaccination rate: reached 98.5%, achieving herd immunity and outperforming domestic and international averages.
Respect for mdical autonomy: the DNR signing rate stands at 51%, significantly higher than the national average.
Integrating humanistic care with technological assistive device: we assess individual needs to provide diversified care plans—including self-reliance support & reablement, non-pharmacological therapies, AAC systems, and a 24-hour smart rounds system—yielding excellent results.
