Customers should inspect the goods immediately upon receipt. If any defects are found or the items do not match the order, a return or exchange request must be submitted to the company within 14 days, along with the original invoice issued by the company. Late submissions will be deemed as acceptance of the received goods. According to company policy, returns or exchanges cannot be processed without the original invoice.
The 14-day product appreciation period applies only to the“HOMEWAY”Corrective Arch Support (non-sterile). It does not include the“HOMEWAY”Corrective Arch Support (non-sterile) (the warranty period for shoe sets is 30 days). For shoe sets, after completing payment, customers can submit a return or exchange request within 30 days based on the invoice issue date, accompanied by the original invoice. Shoes that are worn or damaged will not be eligible for return or exchange.
Items not eligible for return or exchange:
- Promotional items, bundled products, or discounted items.
- Deliberate damage, misuse, or improper storage.
- Inaccurate information provided upon inspection.
- Products exceeding the 14-day product appreciation period from the date of purchase.
- Discontinued or old packaging products that have been on the market for over 6 months.
- Products that have exceeded their usage validity period.
- Accidents, misuse, or product modifications.
- Normal wear and tear.
- Opened food products or items that have been unsealed or damaged.
- Exchanges of high-value products for lower-value items.
